Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are looking for an engaged and passionate Software Engineer to join our growing Engineering Team.
At Aircall’s Conversation AI team, we’re all about making interactions between businesses and their customers more effective and natural. Our mission is to create smart tools that let agents focus on human conversation, while giving supervisors everything they need to boost team performance and coaching. From automatically generating transcriptions to developing personalized solutions, we cover the full conversation cycle.
We use artificial intelligence to better understand conversations and their context, but we always keep in mind that tech is just a tool to improve communication. As a Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of Voice.
Key Responsibilities:
- Participate in requirements analysis to help with providing the right technical and business solutions for our customers
- Contribute within the design, architecture, and end-to-end delivery of key modules
- Write clean scalable code and test and deploy applications and systems
- Revise, update, refactor, and debug code
- Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients
- Involvement in product and platform performance optimization and live site monitoring
- Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability
Qualifications:
- You have at least 4+ years of experience in backend development with Typescript/Node.js with a focus on delivering for security, scalability, availability, and performance
- 1+ years of experience working on frontend applications is a plus, preferably with React
- You have experience with distributed systems, microservices or serverless architectures
- You have worked extensively with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon
- Security is at the forefront of your mind in everything that you do
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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