FSS Analyst, Commissions Systems & Analytics

Job Description

We are looking for a Data Analytics with a good working knowledge of Sales, Bookings and Commission data to join our FSS Finance & Strategy Sales Compensation Team.  In this role, you will use your Data Mining & Data Profiling expertise to measure effectiveness of our compensation plans, SPIFF programs and Bonus Programs; provide trends and insights on sales & commissions data and create intuitive data visualizations, dashboards and presentations for executive consumption. As a key business partner to Sales org, this individual will work across the organization and members of Finance and Accounting as well as Sales Ops and Business Ops leaders within the company to drive Commission Plan payout and help define the process by which we as a company scale and grow.

What you will do:

• Administering commission programs and plans, including the understanding of general commission rules and specific plan requirements.

• Use your superior skills in data mining and data analytics; and your expertise in Tableau, Big Query, Google Sheets and SQL to create & maintain data models for compensation and sales analysis.

• Develop metrics, reporting and analytics capabilities to assess the quality and effectiveness of sales compensation plans, quota attainments and SPIFF effectiveness; Influence changes for semi-annual Sales Comp Planning cycle. This will involve close partnership with other team members across Finance and Sales Operations

• Develop reporting and analytics to support month end and quarter-end compensation review, including attainments, leadership boards, sales & compensation KPIs

• Help maintain the automated data flow to and fro from Xactly, SFDC, EDW and Big Query

• Develop analytical reporting for finance purposes and in collaboration with Sales Operation to assess the impact of compensation plans

• Partner with IT and Sales Operations to understand and recommend the workflow of commissionable data from Salesforce.com to Xactly to support commission calculations

• Oversee monthly audits to reconcile plan assignments by payee between HR data, Xactly and individual participant's plan document to support data integrity in Xactly

What you need:

• Bachelor's Degree in a business or mathematics field.

• Knowledgeable in SQL, Data Mining and Data Analytics

• Familiarity with Sales and Sales compensation data

• Familiarity with Xactly, Xactly Integration, Tableau preferred

• Ability to multi-task and work independently with minimal direction from management in a dynamic fast-paced environment

• Committed to data quality and high standard for accuracy

• Detail oriented with excellent analytic skills and interest in identifying and fixing problems

#LI-ML12

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.