Front Office Receptionist - The Grand Mercure Basildene Manor

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Accor Vacation Club is one of Australia and New Zealand's leading holiday and lifestyle programs and is part of the Accor Group, the largest and fastest growing hotel management group in the Asia Pacific region with operations across 17 countries, covering a full spectrum of locations and hotel styles, from luxury to economy.

Grand Mercure Basildene Manor blends the grandeur and old world charm of a bygone era with contemporary style and elegance.

We have a fantastic opportunity for a Front Office Receptionist to join our team at Grand Mercure Basildene Manor, located in the picturesque Margaret River region in Western Australia. In this role you will be responsible for offering a quality customer service experience in all areas for our guests.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Experience working in a similar a hospitality/customer service environment preferred
• Excellent verbal and written communication skills
• A passion for providing exceptional customer service through the handling of reservations, reception duties, guest activities and general administration
• Professional appearance and telephone manner
• A demonstrated commitment to be part of a positive team

WHAT YOU WILL BE DOING:

• Provide friendly, courteous and professional service to all guests
• Attend to check-in and check-out of guests in an efficient manner
• Manage the guest room inventory and accounts in line with hotel procedures
• Assist guests with requests and creating memorable experienced by sharing your hotel and local knowledge

WHAT IS IN IT FOR YOU:

• Work your way with part time hours and flexible working arrangements
• Beautiful lifestyle location
• Flexible, fun and rewarding work environment
• Fantastic career and training opportunities
• Join a global leader in hospitality with industry benefits across the globe

If you're driven, committed and reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.