Front Office Manager - Four Seasons Resort and Residences AMAALA at Triple Bay

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
We are seeking a dynamic and guest-focused Front Office Manager to join the pre-opening team at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of Rooms, you will oversee all front office operations—including Reception, Guest Services, Concierge, and Bell Services—ensuring a seamless and memorable arrival and departure experience for every guest.

What You Will Do

• Lead and manage the daily operations of the Front Office, ensuring smooth check-ins, check-outs, and personalized service at all touchpoints.

• Supervise and develop the front office team, setting performance standards and providing training to ensure service excellence.

• Monitor guest satisfaction and respond promptly to any feedback, concerns, or special requests.

• Collaborate closely with Housekeeping, Engineering, and other departments to ensure seamless communication and service delivery.

• Oversee room inventory, upgrades, VIP arrangements, and billing accuracy.

• Maintain strong presence in the lobby and guest areas, providing support during peak periods and special occasions.

• Support the pre-opening phase by contributing to team recruitment, system setup, and SOP implementation.

• Ensure compliance with brand standards, company policies, and local regulations.

What You Bring

• At least 5 years of experience in front office operations, with 2 years in a leadership role, preferably in luxury hospitality.

• Proven ability to lead teams, manage service flow, and resolve guest concerns professionally.

• Strong knowledge of PMS systems (e.g., Opera) and Microsoft Office tools.

• High level of emotional intelligence, attention to detail, and guest-service mindset.

• Fluency in English is required.

What We Offer

• Competitive salary in a tax-free environment.

• Housing and transportation.

• 30 days of vacation plus public holidays.

• Paid tickets.

• Complimentary meals and uniform cleaning.

• Medical and life insurance.

• Employee Assistance Program and worldwide complimentary room nights.

• Opportunities for growth and development.

• Additional family benefits.

Schedule & Hours
This is a full-time role.

Localization
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for luxury hospitality and guest service excellence.