Front End Developer -SE II

Job Description - FE Software Engineer 2

About Us

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:

• 85k/RPS
• 30ms response time
• 300 GB data transfer/hour
• 1000 VMs deployed at peak

We are looking for an ambitious, experienced, driven and solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our product and platform development team, collaborating with multiple other teams to deliver delightful high-quality and highly scalable products and experiences.

Responsibilities

• Design and develop product features that are delivered to 820M monthly active users
• Take ownership of the product features and be responsible for its quality.
• Write clean code with proper test coverage.
• Review others’ code and ensure that it is up to organization standards.
• Mentor junior members of the team.
• Build reusable modules and libraries for future use.
• Optimize application for maximum speed and scalability.
• Ensure the technical feasibility of UI/UX designs.
• Identify and correct bottlenecks and fix bugs.
• Participate in the hiring process.
• Keep calm and learn every day.

Nice to Have

• Experience in CSS frameworks like Sass, Tailwind, and Redux.
• Experience in working with large frontend applications.
• Knowledge of backend development and tools.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate based on sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

• 4+  years of experience in writing client-side JavaScript, developing medium to large scale client side applications.
• Proficient understanding of modern web tech stack including HTML5, CSS3, and ES6.
• Strong understanding of ReactJS and Flux architecture.
• Familiarity with build tools like Webpack, Babel, and Gulp.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Knowledge of frontend optimisation techniques and tools (eg. Lighthouse).
• Proficient with Git.
• Experience in writing unit and integration tests.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science (or equivalent).

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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