Front Desk Representative

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

As a Front Desk Specialist your primary goal is to keep the workflow going to the rest of the revenue cycle. As many different types of correspondence comes into our office, either electronically or via paper, we scan, sort, and distribute to all other departments. Another primary function is to answer the front door to greet and assist guests as well as route phone calls to the appropriate personnel. Front Desk Specialists are responsible for many other daily job duties as well.

Duties & Responsibilities:

• Downloading daily lockbox deposits, ACH summaries, and general correspondence.

  • Distributing correspondence daily in our billing and document systems.

• Distributing incoming mail to applicable departments and personnel.

• Preparing and sorting any correspondence & patient charts that come to our office via FedEx, UPS, or US Mail.

  • All documents must be scanned into our document system and then stored securely and appropriately per federal regulations.

• Run outgoing mail through our postage machine each afternoon.

• Running quick fields for our coding department.

• Printing paper claims validations for all clients.

• Printing, organizing, and mailing daily HCFAs.

  • Distinguishing paper claims in which should be submitted electronically and notifying the appropriate personnel.

  • Identifying secondary HCFAs and retrieving primary EOBs to be mailed with the secondary claims.

  • Obtaining applicable notes to be mailed with WC and VA claims.

• Daily monitoring of all automated updates in the billing system and manually update if needed.

  • Identify processing batches in our billing system that are left open by the process center and notify the appropriate team leaders.

  • Prepare and bill electronic claim files 3 days out from our end of month closing.

  • Building patient statement files.