Front Desk Coordinator

We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

As the Front Desk Coordinator, you will be accountable for intentionally fostering a positive and thriving work environment while ensuring that all Pinnacle guest, employee, and customer needs are met and exceeded with excellence.

Job Duties

Front Desk

• Answer and direct a high volume of phone calls to the appropriate party with friendliness and professionalism.
• Provide an initial warm welcome and introduction to all guests including offering and serving coffee or water and informing them of general facility and safety information including safety kits, fire exits, muster points, bathrooms, kitchen area, etc.
• Ensure all visitors are promptly signed in and guided to their destination and main point of contact.
• Collect and distribute required documentation (including visitor badges) for visitors, interview candidates, and new employees.
• Serve as the primary point of contact for general inquiries about Pinnacle from guests, employees, and customers.
• Intentionally make connections with others across Pinnacle to foster a positive work environment.
• Promptly review and take action on any overflow voicemails from the front desk.

Office Administration

• Ensure proper presentation and upkeep of the shared spaces such as the lobby, kitchen, storage room, interview room, and conference rooms.
• Serve as building Fire Marshal, Building Safety Officer (BSO), and perform additional duties as required by the Safety Specialist.
• Place and coordinate miscellaneous orders on behalf of Pinnacle.
• Restock supplies for coffee bar & office supplies in building Main.
• Support the successful execution of fellowships in addition to celebrations and bereavement activities such as birthdays, promotions, baby showers, anniversaries, and care packages.

Accountabilities/Results/Success for this role   

• Ensure that all guest, employee, and customer needs are met and exceeded with excellence.

Required Qualifications/Skills/Competencies

• High school diploma
• Minimum of 3 years’ experience in administrative assistant or support role
• Excellent verbal and written communication skills
• Strong aptitude for learning new processes and skills
• Proven “can do” approach
• Ability to independently work efficiently and creatively
• Ability to identify and prioritize objectives while managing daily requirements
• Self-starter, proactive approach in identifying and improving processes and systems

Preferred Qualifications

• Barista experience

Equipment and Software Knowledge

• Microsoft Office Applications (Outlook, Teams, Word, Excel, PowerPoint, and Visio)
• Zoom
• Workday (preferred)

Direct Reports

There are no direct reports to this role

Working Environment  

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required and the company will not pursue Visa sponsorship for this position.

Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.