Front Desk Community Coordinator

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

WORK TYPE: Onsite

LOCATION DETAILS: 14460 Varsity Brands Way, Farmers Branch, TX 75244

WORK HOURS: Monday – Friday 8am-5pm

PAY RATE: USD $17.00 - $21.50 per hour

Pay rate will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market. ​

HOW YOU WILL MAKE AN IMPACT

The Front Desk Community Coordinator is responsible for creating meaningful experiences for employees and visitors at the headquarters facility. This person will ensure seamless interactions and provide onsite support that connect employees, guests, offices, and communities. The role involves acting as a liaison for corporate programs to enhance community health and engagement.

WHAT YOU WILL DO

Community Coordination and Front Desk Reception

• Serve as the principal “Face of Varsity Brands” and front desk reception for employees and visitors at headquarters, ensuring positive experiences and engagement.
• Ensure an exemplary customer service experience as the front desk greeter and liaison for employees, new hires, and visitors. Give tours of the facility as needed.
• Support healthy internal and external neighborhood relations, collaboration, and stewardship.
• Create and publish a quarterly schedule for internal HQ events in partnership with the communications team.
• Serve as a support to the People Service Center (People Operations) team.

Office Management

• Maintain awareness and take action to ensure the corporate facility is “company ready” and reflects pride in the company and care for the headquarters environment.
• Promote a culture of employee pride in the facility's appearance and functionality and serves as the face of the company, offering friendly service to those entering the building.
• Manage the daily flow of mail and packages delivered to the corporate headquarters and the visitor flow from arrival to departure ensuring all guests have a positive experience during their visit.
• Foster security by following procedures such as monitoring guest logbook and issuing visitor badges. Oversees the badge process for employees.
• Support leadership with scheduling meetings, conference rooms and getting lunches.
• Collaborate with Payroll, IT and Facilities to ensure proactive support and process ownership including meeting room hardware and common areas (e.g., breakrooms, restrooms, gym, and locker rooms).
• Perform other duties as assigned.

QUALIFICATIONS

Knowledge/Skills/Abilities

• Ability to navigate ambiguity within a complex, dynamic and rapidly changing environment
• Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values
• Having a strong customer focus by providing excellent customer service, responding promptly to needs, and display a friendly attitude
• Ability to handle sensitive matters and information with tact, diplomacy, and confidentiality
• Ability to work in a fast-paced environment and pivot focus of responsibilities in a smooth and efficient manner

Education/Experience

• High school diploma or GED required, Associate (or Bachelor) degree preferred
• 1-2 years of related experience in a corporate office environment preferred
• Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization
• Project management experience a plus
• Strong experience with Microsoft Office Software applications (Word, Excel, PowerPoint, Outlook, Teams)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The role is a mix of being sedentary and walking around the facility with some filing requiring the ability to lift files, open filing cabinets and bending as necessary. This role is expected to be fully in office.

#LI-MC1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.