Front Desk Administration

Company Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Key Responsibilities:

• Visitor Management:
  • Greet and welcome all visitors upon arrival, directing them to the appropriate person or meeting room. 
  • Verify appointments and announce visitors to relevant staff members. 
  • Manage visitor sign-in and security procedures. 
• Phone Management:
  • Answer incoming phone calls promptly and professionally. 
  • Take accurate messages and transfer calls to the appropriate staff members. 
  • Screen calls as needed and provide basic company information. 
• Administrative Tasks:
  • Schedule appointments and manage calendars for staff members. 
  • Maintain reception area tidiness, ensuring adequate supplies are stocked. 
  • Sort and distribute incoming mail and packages. 
  • Assist with basic office tasks such as copying, scanning, and faxing. 
• Accounting Support:
  • Uploading and classify Accounts Payable invoices
  • Monitor vendor Statement of Account
  • Disputed invoice resolution
  • Payment center engagement
  • Customer billing SOP management
  • Collections support and follow up
• Customer Service:
  • Provide excellent customer service to all visitors and callers, addressing inquiries and concerns with courtesy. 
  • Always maintain a positive and professional demeanor. 

Qualifications

Required Skills and Qualifications:

• Communication Skills:

Excellent verbal and written communication skills with a friendly and approachable demeanor. 

• Organizational Skills:

Ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized workspace. 

• Computer Proficiency:

Proficient in Microsoft Office Suite (Word, Outlook, Excel) 

• Customer Service Focus:

Strong customer service skills with the ability to handle inquiries and complaints effectively. 

Desired Experience: 

• Previous experience as a receptionist or in a customer service role preferred but not required.
• Entry level position.

Additional Information

All your information will be kept confidential according to EEO guidelines.