Fraud Operations Analyst

About Vonage

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. We enable next generation communications that are more flexible, intelligent and personal, empowering our customers to do what is next and stay ahead.

At Vonage, our team members bring their passion to work, solve our customers’ problems, and operate as one global team supporting our vision of accelerating the world’s ability to connect.

Working at Vonage you are valued for your knowledge, skills, achievements, and diverse perspectives. With Accountability and Trust at our core, we offer our employees flexibility where they work and you will be rewarded through enriching learning and development opportunities to further grow in your career.

So ask yourself, why not Vonage?

Why this role matters

The Fraud Operations Analyst is a key position in Vonage’s fight against fraud by protecting our customers from abuse, taking down fraudsters and ensuring the profitability of the company.  In this role you will be ensuring the fraud risk policy is applied to help minimize the impact of fraud incidence and prevent loss. 
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you'll do

• Assist the Fraud Operations Team with investigating cases of credit card fraud
• Customer issue escalation
• Fraud compromise deep dives
• Monthly data compilation for fraud losses
• Analyze customer data to identify potential fraud patterns and trends
• Develop and implement fraud detection models and strategies
• Monitor customer accounts for suspicious activity Investigate and analyze suspicious transactions
• Collaborate with internal teams to develop fraud prevention strategies

What you'll bring

• Strong experience with Microsoft Excel/Google Sheets
• Telecommunication background is a plus 
• Knowledge and previous experience in the Investigation and Fraud claims process
• Knowledge of anti-fraud techniques and associated practices (AML, KYC)
• Strong English communication skills

What is required for application

• Ability to make independent decisions
• Ability to work overnight hours (11:30pm-8:00am, Sun-Thur or Tues-Sat)
• 24/7 shift environment

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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