It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
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Plan, design, execute and evaluate fraud investigation strategies, including the creations of rules and triggers to detect and prevention fraud while also monitoring risks and implementing preventive measures
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Oversee Fraud Investigation and Operation units with key areas in fraud application screening, transaction monitoring and fraud investigation
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Identify fraudulent and high risk applications and/or transactions, perform fraud analysis, monitor fraud trends in the market, prepare Fraud Investigation and Intelligence reports throughout Traveloka business portfolios and recommend anti-fraud strategy updates
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Responsible for fraud performance metrics and the overall operational smoothness of fraud operations. Optimize and ensure efficiency and quality of Fraud monitoring and investigation operations
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Familiarity to crisis and business continuity management in their BU/product
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Lead the recovery process during incident/crisis that is heavily related to their mission (including coordination with multiple stakeholders and making decisions)
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Provide insights on emerging fraud trends based on internal data and stay updated and connected with the same industries, technologies and regulatory changes related to fraud prevention
Requirements
Minimum 7 years’ experience in Fraud Investigation/Management in unsecured personal loan/credit card/paylater. Some experience in card payments fraud and/or chargeback handling is highly appreciated.
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Minimum 3 years managerial role with highlights in operational excellence
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Strong understanding of OJK regulations
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Bachelor’s degree in any major, preferably in STEM from a reputable university.
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Good interpersonal and communication skill
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Have experiences in data handling and detail oriented
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Fluency in English both in written & verbal
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Honest and ethical with high levels of integrity and confidentially
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.
With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.
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