Fraud and Payment Analyst

Where you’ll work: Remote, Guatemala

Accounting and Finance at GoTo

The Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact.

Revenue Operations are looking to hire an accountable, experienced, and resourceful Fraud and Payment Analyst Specialist who can multi-task and bring their extensive experience to a constantly evolving department within a fast-growing SaaS company.

As a Fraud and Payment Analyst, you will be responsible for:

· Applying understanding to evaluate, analyze and synthesize daily transactions utilizing 3rd party tools and payment portals. Identifying discrepancies, trends or abnormalities that may be a result of potential systematic issues or product abuse. Reporting to management for further investigation and triage.

· Reviewing daily payment exceptions, subscription modifications, expired cards, invalid request data, processing errors and restricted transactions. Evaluating and escalating further investigation and mitigation.

· Monitoring accepted/rejected decisioned transactions for false positives per departmental procedures and guidelines.

· Creating, maintaining and monitoring fraud strategy by implementing automated rule based decisioning using 3rd party tools and logic.

· Downloading, data entry, and archiving monthly payment processing reports. Articulating any trends and findings by commerce or product specific to management and internal product partners.

· Processing billing and refund requests according to compliance guidelines, within company thresholds, and individual limits.

· Completing internal Business Requests within established SLAs. Providing thorough and timely support to internal teams, which may include but not limited to Customer Care, Provisioning, Order processing and Retention.

· Following a multi-step process to resolve escalations, taking ownership of the process from start to finish to ensure accurate execution of internal queries.

· Demonstrating flexibility and teamwork across Geo’s especially at month/quarter/year end.

· Working with special projects as assigned as directed by Supervisor, Manager, Senior Manager or Director.

As a Fraud and Payment Analyst, this role requires:

· A minimum of 3 years’ industry experience with exposure to SaaS (Subscriptions), payment processing, fraud mitigation and or other tech related background.

· Must possess proven track record of consistently and successfully attaining goals.

· Must possess understanding of revenue recognition standards and understand order to cash process.

· Excellent relationship building and communication skills required.

· Accountability towards financial impact this role entails

Internal applicants:

• At least 1 year tenure in your current role
• No active DPs in the last 6 months
• Great performance in the last three months
• Level 1 agents only

You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.

Learn more.