Fraud Analyst

About Relay Payments

Relay Payments is building a modern digital payment network to revolutionize the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 2,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot Company, Maverik, Schneider, Coyote Logistics, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. We are a proud sponsor of NASCAR and William Byron from Hendrick Motorsports for 2025. For more information about Relay, visit relaypayments.com.

About The Role

In this highly cross-functional role, the Fraud Analyst will focus on protecting our platform and customers by identifying, investigating, and mitigating fraudulent activity. You’ll work closely with teams across Product, Engineering, Customer Support, and Product Support to build systems that proactively detect risk and respond to fraud in real time.

• Develop and implement strategies to detect potentially fraudulent behavior using various Fraud Management Tools and Systems
• Partner with PED to develop product features that proactively identify and stop fraudulent activity
• Investigate fraud claims thoroughly—identify root cause, determine fault, and deliver clear next steps to resolve cases.
• Document fraud cases in detail, close the loop with all relevant stakeholders, and identify and present preventative solutions to ensure similar fraud cannot occur in the future.
• Partner cross-functionally with multiple departments to enhance fraud prevention strategies and operational effectiveness.
• Experience in building and iterating upon fraud rules is a plus.
• Develop communications approved for customer and other involved parties 
• Background in fraud prevention within the logistics or trucking industry is a bonus.

About You

• You have a strong analytical mindset and a passion for fraud prevention.
• You’re an organized self-starter who thrives in a collaborative, data-driven environment.
• You hold a bachelor’s degree and have 5+ years of relevant experience in fraud operations, risk management, or trust & safety.
• You’re proficient at using SQL to pull and analyze data from scratch.
• You’re a clear, concise communicator - both in writing and verbally - with excellent documentation habits.
• You’re known for your accountability, attention to detail, and high integrity.
• You can educate stakeholders using data storytelling and influence others to act on your recommendations.
• Experience in Unit21 or a similar fraud detection tool is a plus.
• Familiarity with logistics or trucking industry fraud trends is a strong bonus.
• You’re able to work onsite at our Cobb-Galleria office three days a week (Monday, Tuesday, and Thursday).

Our Core Values

• Invent the Future - We embrace the spirit of invention, the idea that there’s always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
  
• Own the Work - Our work is a source of personal pride and fulfillment. We’re here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of “more and better” for our customers, our partners and ourselves.
  
• We’re in it Together - We’re all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

Why Relay Payments

• This is a game-changing chance to join one of Atlanta’s best-funded, most well-positioned fintech start-ups.
• We are generously sharing equity in the company - everyone’s an owner!
• We invest in your future with our 401K match program and dedicated personal/professional development funds. 
• Do what’s best for your mental, physical and emotional health with our “Be Reasonable” PTO policy.
• We offer competitive benefits including medical, dental and vision insurance.
• And lots, lots more!

Relay Payments is an equal opportunity employer. At Relay Payments, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.