What you'll do
As a Forward Deployment Engineer, you will be at the forefront of our customer success, working closely with clients to implement customized solutions and maximize the value they get from our platform. Much like a startup CTO, you will own the end-to-end execution of high-impact projects, combining your technical skills and problem-solving abilities to address complex industrial challenges. Whether it’s designing a data-driven strategy to prevent downtime or developing a bespoke solution to streamline operations, your work will have a direct and significant impact on our clients’ efficiency and productivity.
Responsibilities
- Collaborate directly with clients to understand their most critical challenges and determine how meet their unique needs.
- Design and implement end-to-end solutions, working from requirements gathering through to deployment and post-implementation support.
- Engage with massive-scale data sets to extract insights, define KPIs, and develop customized analytics that drive business decisions.
- Develop and code custom applications or scripts to enhance the capabilities for specific client use cases.
- Act as the main technical point of contact for clients, providing strategic guidance on best practices, platform capabilities, and troubleshooting.
- Work autonomously, making key technical decisions, and taking ownership of project deliverables to ensure timely and effective deployment.
- Collaborate with cross-functional teams including Product, Data Science, and Customer Success to improve solutions based on client feedback and industry demands.
- Present technical insights and strategic recommendations to client executives and stakeholders, helping them make data-driven decisions.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- +3 years of experience in software engineering, with a focus on data-driven solutions or software implementation.
- Strong programming skills in Python, JavaScript, or other relevant languages, with the ability to quickly learn new technologies as needed.
- Hands-on experience with data analysis, SQL, and working with large datasets.
- Excellent communication skills and the ability to translate technical details into business insights for non-technical stakeholders.
- Proven problem-solving skills and the ability to think critically and adapt solutions in real-time.
- Self-motivated and capable of working independently, with a track record of successfully leading projects end-to-end.
- Willingness to travel occasionally to client sites as needed.
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
