Flight Demo Customer Specialist

Worker Type

Regular

Job Description
 

Summary

The Flight Demo Customer Specialist, Sr is responsible for compiling the equipment loadouts, preparing and executing Flight Demonstrations as the operator, interacting with demo audiences, maintaining the internal team event calendar, support engineering flight tests, keeping accountability of the bailment pool for the customer loaners, and will organize and track the internal equipment pool. This role will support the MacCready Works segment of AeroVironment.

Position Responsibilities

• Performs flight demonstrations in Support of AV product lines

• Develops an extensive knowledge of AV’s products/services and current operational procedures to ensure proper application

• Works with internal engineering staff to identify product/technology needs and assist in testing/deploying products

• Schedules coordination and organization

• Organizes and accountable for equipment

• Maintains team owned flight facilities and assets

• Pre and post flight equipment checkout and packout

• Operates aircraft with COTS autopilots and GCS

• Operates aircraft with AV autopilots and GCS

• Cross-trains new flight demo operators

• Establishes and maintains flight demo and Crew Resource Management best practices

• Conducts event readiness reviews and debriefs

• Generates after action reports

• Aids in development of acceptance test procedures and operations & service manuals

• Works on technical assignments that involve troubleshooting, requiring judgment in resolving issues

• Manages self and others in the field with limited supervision

• Frequently required to travel within the Continental U.S. or Internationally

• Occasionally required to work overtime, nights or weekends as required for demo/test environment

• Must have clean driving record (operate rental and AV owned vehicles)

• Other duties as assigned

Basic Qualifications (Required Skills & Experience)

• High School Diploma or equivalent is required

• 8+ years relevant experience or equivalent combination of education, training, and experience

• Knowledgeable in military techniques, tactics, and procedures; operations, GPS and Navigation utilizing map and compass

• Experience flying recreational remote control aircraft; both fixed wing and rotary wing preferred

• Experience operating missile systems and uncrewed aircraft

• Must be able to maintain visual line of sight of UAV up to 1 kilometer away

• Must be able to pass the FAA Part 107 Remote Pilot Certificate examination and follow on examinations as required

• Demonstrated intermediate to advanced computer skills and proficiency with office software, productivity tools and relevant flight software

• Clean driving record required in order to drive company vehicles

Other Qualifications & Desired Competencies

• Bachelor’s degree is highly preferred or relevant experience in a similar job setting

• Prior military experience highly desirable

• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results

• Demonstrates communication skills as well as interpersonal skills with the ability to work well with others across disciplines

• Demonstrates above average computer skills and proficiency with office software and productivity tools

• Focuses on teamwork, collaboration and puts the success of the team above one’s own interests

• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties

• Displays strong initiative and drive to accomplish goals and meet company objectives

• Takes ownership and responsibility for current and past work products

• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

• Possession of or ability to obtain government security clearance

Physical Demands

• Lift and/or move between 70-100 lbs. of cases of varying size (Frequent)

• Lift up to 100 pounds as well as objects of varying sizes for shipment to & set up at various customer training sites (Occasional)

• Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Constant)

• Stand and/or sit for long periods of time (Frequent)

• Balancing, handling, fine manipulation and grasping (Frequent)

• Repeatedly throw objects up to 16lbs over shoulder (Frequent)

• Good manual dexterity to assemble and disassemble product (Frequent)

• Crouching, reaching and keying (Frequent)

• Climbing, stooping, kneeling, feeling, overhead lifting (Occasional

• Should be accustomed to isolation and is expected to work long irregular hours, weekends and holidays and in difficult situations, environments and watches

The salary range for this role is:

$108,275 - $153,615

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement:

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

We also encourage you to review our company website at http://www.avinc.com to learn more about us.

Principals only need apply. NO agencies please.

Who We Are

Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we’ve been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world’s most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution’s permanent collection in Washington, DC.

Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty – and succeed.

What We Do

Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company’s hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition.

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.

ITAR

U.S. Citizenship required. Must be willing to work on government contracts and have the ability to obtain a security clearance.