Flash Pass Program Manager

Position Overview: 

Do you have a passion for working with people 🥰 and thrive in a fun, dynamic environment? As a Flash Pass Program Manager, you will be responsible for partnering with the client to support the day-to-day operations of THE FLASH Pass Program. In this key role, you’ll be right in the action, collaborating with park leadership, front-line team members and the accesso corporate team to deliver seamless experiences for guests maximizing their time and fun, while also driving revenue through our premium services.  

 As a member of our Client Operations team, you’ll play a vital role in delivering the support our clients need to create memorable experiences. With strong interpersonal and problem-solving skills 🔍, you’ll provide hands-on operational support and collaborate with peers on creative solutions to everyday challenges. We're looking for positive, self-motivated individuals who thrive in a collaborative environment and enjoy making an impact! 

Location: This is an on-site role in Agawam, MA at Six Flags New England 

Reports to:  Senior Operations Manager  

Travel ✈️ Requirement: Less than 10%

What you’ll be working on: 

• Foster and maintain positive, regular communication with Six Flags key stakeholders and accesso teams through check-ins and weekly meetings to align on goals, address concerns and ensure the success of accesso systems and shared processes. 

• Serve as the expert on THE FLASH Pass system, collaborating with Six Flags and accesso corporate to address operational concerns and implement solutions. 

• Collaborate with Six flags to provide support and training materials, ensuring effective team member training, full product knowledge and identify areas for improvement. 

• Lead and support in-park sales by guiding teams on best practices and providing promotional materials to increase product visibility and revenue and collaborating regularly with LoQueue marketing on opportunities. 

• Monitor THE FLASH Pass operations at the Headquarters and line control at attractions, supporting in park teams with best practices and engaging with guests to create memorable experiences. 

• Supports and handles first line guest recovery addressing concerns appropriately and partnering with Six Flags on compensation and escalation procedures.  

• Ensure compliance with established pricing, refund and discount policies to maintain a consistent and positive guest experience.  

• Monitor website and mobile app for accuracy, collaborating with appropriate teams to update details and enhance the guest journey. 

• Operate and manage attraction times, system updates, reporting, inventory, system and equipment safety, while monitoring and actioning the accesso system onsite. Assist with system maintenance and report any issues to the accesso support team. Manage and action other tasks as assigned. 

 What you bring to the role:  

• Previous experience in management or supervising high-volume sales is preferred.  

• Enjoy working with people as this position involves supporting the client and their team with regular interactions and serving as the primary escalation point for concerns.  

• Self-motivator with strong and clear communication skills. 

• Proficiency in office and business software, which includes the Microsoft suite of tools.  

• Quick to learn new systems and technology. 

• Comfortable working outdoors in all weather conditions and staying active for long periods of time.  

• Adhere to all grooming and safety guidelines of our client.  

• Must have reliable transportation and flexible scheduling. This role requires working on holidays, weekends and high-volume days. Schedule varies to meet business and client needs.  

• This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds 

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⭐️  Bonus points if you have:  

• Theme park/attractions industry experience  

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.  

Perks & Benefits:

• Competitive compensation package, because your hard work deserves recognition;  
• 4-week Paid Time Off for the first 3 years, with increasing accrual afterward – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy.  
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶;  
• Take advantage of our 6-week paid Parental Leave to focus on what matters most during significant family moments;  
• Extend your care to your pets 🐾 with our group pet insurance options – because furry family members matter too!  
• Choice of four medical insurance plans, including two employer-contributed HSA options and a $0 Teladoc copay. Your health, your choice;  
• Benefit from employer-paid short & long-term disability and life insurance, as well as a matching 401K for a secure financial future;  
• Gain unlimited access to Udemy for Business to support ongoing learning and career development;  
• Prioritize mental well-being with resources like the Calm app, our robust EAP program, and Teledoc Mental Health services;  
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰.