Fitness Studio Manager

Company Description

The Class is a mindful wellness company with a global digital presence, and studio operations in NY and LA. Through a music driven practice we exercise the body to engage the mind. Through physical conditioning, we work out mental and emotional behaviors to create new tools for experiencing life. Founded in 2011 by Taryn Toomey, The Class is a wringing out, literally and figuratively, of the body, mind and soul. And it's fun! Headquartered in NYC, we are growing our passionate team as we continue to grow the scale and positive impact of The Class for people around the world. 

Job Description

About the role:

We are looking for an organized, dynamic, and highly motivated Studio Manager to oversee the daily operations and revenue operations of our LA-based studio located in Santa Monica. This role combines management and operational responsibilities to ensure a seamless and high-quality experience for both our students and team. As Studio Manager, you will report to the CXO and work closely with the Studio and Teacher Training & Development teams to create a welcoming and inspiring environment, where both students and employees thrive. The Studio Manager plays a key role in maintaining the studio’s smooth operations, supporting the studio’s financial goals, and contributing to the growth and community of The Class.

What you’ll do:

• You will work from the LA studio and oversee day-to-day studio operations, ranging from cleaning and maintenance to equipment and supply management.

• You will create and manage the studio schedule according to Class needs and budget requirements, ensuring adequate staff coverage for Classes, events, and other activities, covering shifts yourself as needed on a daily basis.

• Monitor studio performance against revenue targets and maintain budget controls, ensuring expenses stay within the set budget.

• Develop programs and sales training to increase studio revenue, profitability, and utilization, maintaining a 75% or higher attendance rate.

• Hire, train, motivate, and manage a lean studio team of part-time front desk studio support while working closely with producers and teachers on the smooth coordination of the daily studio operations.

• Collaborate with Marketing and assist the Partnership and Production teams with planning, marketing and executing promotional campaigns, including Class promotions, workshops, email campaigns, and special events.

• Serve as the LA point person for retail sales, strategy execution, inventory replenishment, and visual merchandising.

• Maintain a clean, well-organized, and welcoming environment for all students and team members.

• Supervise the studio’s opening and closing procedures, ensuring all systems are securely managed.

• Perform manual labor, such as lifting and cleaning mats, managing props and weights, and overseeing in-house laundry of towels.

• Exemplify a love for excellent customer service, addressing any student concerns or feedback promptly and professionally.

• Process payments, manage billing, and handle financial transactions in line with studio policies.

Qualifications

• Based in the vicinity of west side LA with a flexible schedule available to work evenings, weekends, and holidays as needed.

• Strong organizational, multitasking, and time-management skills.

• Exceptional verbal and written communication skills.

• A passion for fitness, wellness, and creating a positive community atmosphere.

• Ability to foster a respectful and inclusive team environment.

• Ability to work independently and collaborate effectively in a fast-paced environment. 

• Ability to work from the studio ~40 hours per week and occasionally manage events or workshops on weekends.

• You have 3-5 years of experience in the wellness industry as a studio manager.

• Proven experience managing studios and/or retail and leading sales team.

• Strong computer proficiency (Google Drive, Excel, MBO, classpass, Homebase, Shopify, Slack, CRM systems, scheduling tools, etc.)

• Experience managing an operating budget and being accountable to revenue targets.

Additional Information

The approximate salary range for this position is $65,000–$85,000. The exact salary offered may vary based on job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education and training, business needs, and market demands. 

What we offer:

• Competitive salary and opportunities to grow in the company 

• Unlimited paid vacation policy

• Medical, dental, vision, & 401K plan 

• A free digital subscription, studio attendance, and employee discounts on all retail products 

• A dynamic, creative, fun, and kind work environment centered around the method 

Equal Opportunity Employment Statement:

The Class is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.