First Line Risk & Controls Advisory Analyst

Position Title

First Line Risk & Controls Advisory Analyst

Location

Nationwide, MI 48098

Job Summary

Responsible for focusing on meeting daily quality assurance deadlines along with agreed upon service levels for our retail customers and internal business partners. The FLRCA Analyst is cross trained in all of the Specialist functions and also acts as a delegate for Team Lead, providing training and assistance with escalated issues. They will also assist with special projects and system testing.
Responsible for conducting Branch Oversight Reviews, under minimal supervision; creating high quality documentation; identifying whether the Branches maintain compliance with policies, procedures, regulations and laws.
Regulatory and IRS knowledge is required for CIP, OFAC and W-8, International standards. They may also provide second level support, risk and product support with respect to retail banking customers and front-line employees, depending on BU supported.
Identifies if branches/call center maintain compliance with policies, procedures, regulations and laws.
Responsible for compiling and distributing review/test analysis reports for several teams. In addition, the Analyst will act as a subject matter expert, using testing activities to identify improvement opportunities.
The Analyst will assist with procedures and user guidelines development for all processes and systems used in connection with the Business Unit. Participate in other risk projects, to include reporting support, as needed or assigned.

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

JOB RESPONSIBILITIES

• Participates in daily quality assurance activities including compliance review of activities of BU supported, which may include, but not limited to the following:  CIP, NAICS, Flood Insurance and new accounts opened, in addition to completing compliance related audits/tests, for various teams, which could also include performing an appropriate level of testing based upon the defined scope of the Branch Oversight Review to include pre-work (fieldwork, if applicable) and wrap-up of all workpapers.
• Identifies and documents exceptions, ensures they are based on relevant facts and are accurately characterized based on risk and delivered according to established departmental deadlines.
• Compiles and distributes audit/test analysis reports with key findings, error rates, performance trending, recommendations, and mitigation efforts.
• Monitors correction of identified errors.
• Supports ongoing test results improvement through educational initiatives to include material development and deployment via multiple channels (e.g., new hire presentations, emails, surveys, etc.).
• Manages and maintains Quality Assurance/self-test tracking database/reporting.
• Participates in workshops to document Business Unit process mapping efforts and the identification of risks and controls within BU processes.
• Researches and resolves problems and responds to customer inquiries. Performs Quality Assurance testing and Performance Improvement.
• Partners with leadership to develop action plans for errors identified as part of the review process.
• Tracks and report on improvements.
• Creates procedures for and deploys new tests, as needed, in response to leadership requests, Internal Audit Department, or regulatory examination directive.
• Participates in or leads periodic meetings with department leadership to identify new Quality Assurance needs and creatively address those needs.
• Documents and updates BU processes, risks, and controls in the risk system of record, Archer.
• Delegate for Team Lead to provide training and assistance with escalated issues, assist with special projects, and system testing.
• Maintains team-owned SharePoint in compliance with bank information management requirements.
• Become a subject matter expert in at least one supported team or owned process (e.g., banking (consumer and commercial), servicing, privacy, etc.).
  Supplements compliance-related education (e.g., Focus of the Month, training material reviews, etc.).
• Maintains ownership of team resources; collaborates with leadership and business partners to make required modifications and communicate changes.
• Participates in quality assurance calibration sessions to ensure testing alignment.
• Assists in review of department's procedures to satisfy corporate, legal and regulatory guidelines and requirements. Images all paper audit trail documentation for the department daily, if needed.
• Supports Personal and Team Development.
• Prepares supplemental documentation needed to assist leadership in decision making.
• Performs other duties as assigned.
• Attends and successfully completes departmental and corporate trainings.
• Regularly undertakes self-development activities (e.g., workshop participation, industry associations, skill-based development, etc.).

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 
• Minimum experience required: 5+ Years banking/lending and regulatory experience, depending on area of focus.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent) - Business, Project Management, Finance, Accounting or related.
• 2+ years of experience in the banking/lending industry strongly preferred.
• 1+ years of risk and/or internal control management experience preferred.

Job Competencies:

• Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
• Solid understanding of enterprise risk management frameworks, laws and regulations impacting financial institutions. Able to manage and execute multiple complex projects within required timeframes.
• Experience defining and documenting business processes and functions.
• Ability to analyze and assess the adequacy of operational controls and identify opportunities for process improvement gains and efficiency gains.
• Solid understanding of operational risk management and audit industry best practices.
• Demonstrated ability to follow company policies, guidelines, and procedures.
• Strong attention to detail, ability to multi-task and well-developed organizational skills.
• Demonstrated ability to maintain confidentiality using tact and diplomacy.
• Excellent verbal and written communication skills and demonstrated success communicating with various levels within an organization along with presenting plans in a convincing way.
• Ability to think critically and logically. Highly perceptive, inquisitive and methodical.
• Proactive self-starter with good people management skills and a strong work-ethic.
• Strong analytical and problem-solving skills, proactive and solution oriented.
• Moderate to advanced skill level with Microsoft Office including MS Word, MS Excel, and PowerPoint.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin.