First Impressions Assistant

First Impressions Assistant

Salary: £30,000 per annum, plus company benefits

Location: London, WC2A

Contract Permanent

Shifts: 37.5 hours per week, Monday – Friday, on a rota basis between the hours of 7:00 and 18:00 on a 7.5 hour day

Work model: Fully onsite/hybrid/remote

Williams Lea seeks a First Impressions Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

As a First Impression Assistant, you will be the first point of contact for visitors calling or visiting central London office and a brand ambassador for Williams Lea. The First Impression duties include welcoming clients and visitors to the office, handling switchboard calls, managing meeting rooms, organising and preparing hospitality, delivering hospitality and offering administrative support across the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

To be successful as a First Impression assistant, you must have strong customer services skills, and with the ability to easily build rapport with people. A key skill will be your ability to proritise urgent tasks in a timely and effective manner. This role requires working in shifts ranging between 7:00 and 18:00 on a 7.5 hour day, so flexibility is required.

This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service.

Key responsibilities 

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organisation
• Ensuring a seamless and personal guest journey
• Process and confirming meeting room requests
• Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival
• Ordering, organising, delivering, clearing and assisting with hospitality and events
• Attending to guests wishes and requirements.
• Setting up audio visual systems and trouble-shooting problems
• Populating data collection workbooks
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Handling external and internal calls in a professional manner
• Manage any external catering requirements from third party vendors
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
• Booking of transport for employees and clients
• Occasional requirement to support client functions that run into the evening
• Always acting according to the client’s standards

Personal attributes

• Previous experiences in a front of house role or working on a reception desk for a corporate company
• Outstanding guest services skills, committed attitude and dedication to creating a memorable guest experience
• Team focused
• Fluent written and spoken English
• Professionally presented.
• Have great interpersonal skills and an outgoing personality.
• Experience of email and Microsoft packages

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement