Financial Crimes Intelligence Unit Operations Lead

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A key member of the newly-formed Financial Crimes Intelligence Unit (FCIU) leadership team, with primary responsibility for the smooth and efficient operation of BAU management activities.

The role is within the PSA delivery centre in Malaysia, reporting to the Head of Financial Crime Intelligence Unit Head, with an ultimate reporting line to the Group Chief Security Officer. You will form part of the Financial Crimes Intelligence Unit (FCIU) leadership team, with primary responsibility for the smooth and efficient operation of BAU management activities. You will also provide guidance and leadership/mentoring as needed for team members, and people management for 3-5 members of the FCIU team.

Key Roles & Responsibilities

The primary responsibility of this role is to ensure smooth and high-quality BAU operation of the FCIU:

• Governance and reporting management – ensure that FCIU is meeting its commitments to stakeholders and governance bodies
  • Primarily timely and accurate MI and reporting
  • Ad hoc projects as proposed and approved
• Knowledge management
  • SOPs
  • Data and document retention
• Vendor management – primary point of contact for engagement with each vendor (StarCompliance, Quantexa, etc.) to review performance, address issues, explore opportunities
• Financial management
  • Coordinate FCIU budget and expenditures with FFP, PSS, and PSA programme management and finance
  • Work within leadership team to forecast expenditures and budget needs
• Change Management
  • Work within leadership team to identify and prioritise areas for change/improvement
  • Manage effective communications with staff affected by change to maintain morale and support for change
  • Manage stakeholders to maintain expectations and alignment during change
  • Stakeholder liaison and relationship Management

Other Responsibilities

• Direct people management of FCIU team members including project manager, QA/QC team, and others as appropriate.
• Perform and/or provide guidance for performance of routine processes such as onboarding, offboarding, local IT support (e.g., laptop setup), etc.

Candidate Specifications:

• Possesses a bachelor’s or advanced degree
• Experienced in creating process documentation such as SOPs (Standard Operating Procedures), process maps
• Demonstrated excellent planning, organisation, and time management skills
• 5+ years insurance experience
• 3+ years of experience in one or more of the following areas: claims fraud, procurement fraud, risk assessment
• Strong communication skills and ability to collaborate confidently with stakeholders across multiple geographies and at multiple levels
• Able to provide coaching and mentoring to facilitate the development and progression of the team
• Confident in leading meetings and providing reports to senior stakeholders
• Knowledge: Strong analytical thinking, business and financial acumen, strategic orientation and results oriented.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.