Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Reporting Manager, Finance Shared Services
Location: Manila, Philippines
Position Summary:
The Reporting Manager will oversee the day-to-day operations of the Reporting team, ensuring all deliverables of the Reporting tower of Genesys are accurate and timely.
Key Responsibilities:
- Manage the overall deliverables of Financial Reporting and Tax and Compliance Team, in close coordination with Corporate Controller and Global Tax Team.
- Manage external, internal and SOX audits, ensuring timely completion of statutory, regulatory, tax and financial reporting and compliance
- Assist in the implementation of new ERP systems.
- Work closely with business partners to resolve issues and/or to gather financial-related information to better understand flux and variances.
- Ensure compliance with accounting policies and standards, statutory, tax and regulatory requirements, US GAAP and SOX. Stay updated with reporting and compliance changes in tax and accounting standards and implement necessary adjustments in close coordination with key stakeholders.
- Identify, initiate and lead process improvements of medium complexity
- Lead, mentor and develop a team of individuals that may include supervisors, associate managers and/or another manager.
- Ensure up to date SOPs, reviews processes and workflow documentations and maintain proper inventory and repository.
- Active participation in and support to Global and FSSC projects and initiatives
- Perform other tasks as assigned
Requirements/Qualifications:
- Bachelor’s degree in accounting, CPA preferred.
- 7-10 years of relevant work experience with multinational companies
- Minimum of 6 years’ experience leading a team
- Experience leading a project and managing multiple priorities
- Attention to details
- BPO/SSC work experience required
- Extensive experience and deep knowledge in ERP system, technical accounting, reporting and analysis and risk control management
- Advanced level in communication skills, both written and oral
- Advanced level in leadership, talent management, and critical thinking
- Experienced in stakeholder management, negotiation, conflict resolution and decision making
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
