Collection and Payments Assistant

Join our growing Finance team to support the company's expansion and help achieve our ambitious goals. In this role, you will assist with key financial processes and contribute to the efficient running of the department.

Your main responsibility will be to support our experienced Sales Admin about the Customer cash collection process :

Sent first reminders : identify customers with recent due invoices to notice and send them payments reminder based on our collection plan

Follow-up with customers answers to our reminders : to ensure they have all needed information to process the payment

Identify blocking situations : assess when standard reminders are not enough to collect cash, and define best actions to do next based on our processes. Ask our Sales Admin or your coach for help when needed.

Manage our shared billing e-mail address : answer customers and sales team requests promptly, to help our customer process our invoices smoothly

Customer Direct Debits: Leveraging on your knowledge of our customers due amounts, assist with setting up and managing direct debit collections from customers

Your other responsibilities will include the following:

Vendor Payments: once vendor invoices are booked by our accounting department, you will process vendor payments accurately and on time, ensuring strong relationships and avoiding delays.

Expense Claims: Support employees in submitting and processing their expense claims in line with company policies.

These responsibilities may evolve based on your skills and experience. This role reports to the Head of Order to Cash & Treasury.

Within 1 month, you will:

• Become a Trello expert and graduate in Convexity through our onboarding process
• Understand our product offering through training
• Learn about our several entities, SaaS business model, KPIs reported and financial processes and tools Meet 360Learners through virtual coffees
• Discover the activities for which you will be responsible, and the tools used to perform them

Within 3 months, you will:

• Participate in the customer collection process for all our entities, supporting our experienced sales admin and interaction with our sales team, our legal team, and our customer
• Own the vendor payment process for all our entities
• Own the customer direct debit process and our checks cash in process for all our entities
• Support our employees about the expenses' reimbursement process

Within 6 months, you will:

• Directly participate in key initiatives and strategies to continually improve the quality and efficiency of processes and systems

Within 9-12 months, you will:

• Bring more support to your team by owning new Finance processes and activities based on your skills

The Skill Set:

• Proven experience in similar Cash Collection activities; SaaS experience is a plus.
• Proficient in Excel/Google Sheets; familiarity with tools like Salesforce, Upflow, NetSuite, Yooz, or Navan is an advantage.
• Strong understanding of basic customer and vendor accounting principles for payments and collections.
• Comfortable working in a data-driven environment, with the ability to manage large datasets and apply a business-oriented approach.
• Organized, detail-oriented, and able to thrive in a fast-paced, growth-focused environment.
• Fluent French / B2 level or equivalent (US/UK) 
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

What we offer:

• Compensation: Package includes base salary, a variable component and equity 📈
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
• Balance: Flexible hours, full remote work possible anywhere in France 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process:

• Phone screen with our Talent Acquisition Manager
• Discovery Meeting with our Head of Order to Cash and Treasury 
• Case study with our Head of Order to Cash and Treasury and a team member
• Clarification Meeting with our General accountant or our AR accountant & our Director of Accounting
• Culture-fit interview with our Chief Financial Officer 
• Offer!

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!