dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
We’re looking for a Customer Collection expert who expects more from their career: Dunnhumby operates its global finance operations from India - Gurgaon office. It’s an opportunity to work with highly professional Finance and Accounts experts. Candidate will be part of Order to Cash team and handle customer collections in line with commercial arrangements and company policies.
What we expect from you:
- 2-3 Years of experience in Accounts Receivable/ Collections (Credit control).
- Fair understanding of Order to cash cycle and business area.
- Fair knowledge of FMCG industry with retail & CPG understanding.
- Must have excellent verbal & written communication skills to have precise communication via email - written correspondence, via phone calls with Internal & External Stakeholders.
- Complete experience in Cash Collection, Dispute Management – Deductions, Understanding of OTC cycle, Cash Posting from Bank, Cash Applications, client portal invoicing, fair understanding of revenue & billing.
- Must be aware of disputes related to non-payment of invoices such as PO query, Delivery query, Service query, Amount query, Portal invoicing related queries, Payment terms disparity etc.
- Must have experience in dealing with UK Business clients. Should have qualities to change mindset a difficult client and retrieve funds from them.
- Should have worked with the Sales teams and have fair understanding of their asks.
- Should have knowledge in managing the stakeholder’s queries & provide resolution.
- Should go extra mile to resolve ongoing disputes and collect cash within the stipulated timeframe.
- Cash posting, Cash Applications & month end closing activity is an ad hoc in this role.
- Knowledge of cash collections from every bucket (Current {not due} to >365 Days) is a must, should have complete knowledge to resolve aged debt issues.
- Knowledge of how purchase orders & sales orders are dealt in OTC process.
- Must have exposure to handle 90 – 100 critical clients individually with high portfolio value & high aged debt (overdue).
- Knowledge of handling Invoicing portals for various clients. Tungsten, Ariba & Coupa.
- Fair MS-Excel skills and working knowledge of Oracle. Knowledge of using V-lookups & pivot tables for portfolio reporting purposes.
- Bachelor’s degree in commerce or equivalent is preferred. Must have fair knowledge of accounting skills.
- Should have an ownership & managerial attitude for this role and should know how to act as an individual contributor in your job.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
What We Do
Dunnhumby is a customer data platform that provides models and insights into how customers engage with retail and e-commerce spaces.
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