Field Warranty Manager (Level 6)

Description
Job Description Summary
The Field Warranty Manager primary responsibility, is to make sure that all GM dealers are following the Warranty Policies and Procedures as described by GM. These persons should be comfortable with traveling or relocation if needed. They will need to be self-motivated individuals, with strong Excel spreadsheet creations and manipulation skills. They also need to have strong analytical skills to identify areas of deviation from normal statistics. They must be comfortable in communicating disciplinary actions to GM dealers; and be confident while speaking in large groups or with dealer's Principals.
The Field Warranty Manager should have the ability to clarify doubts and/or end controversies related to warranty and process deviations.
Additional Description
Required

• Bachelor's degree, preferrable in Engineering or Administration
• User of MS Office applications: Word, PowerPoint, Excel, Outlook, etc.
• Valid driver's license
• Willingness to travel and/or relocate
• Self-Motivated / Self-Starter
• Statistical knowledge and data interpretation
• Analytical ability to deal with complex problems
• Good oral and written communication skills and time management
• Ability to express ideas, problems, solutions, recommendations in English
• Very good interpersonal skills to work with others, both within and outside the organization
• Comfortable speaking to groups, dealer operators and fixed operations management team

Preferred

• Filed experience with dealers
• Knowledge and experience in vehicle components and repairs
• Thorough knowledge of GM Service Policies and Procedures
• Ability to create and follow up action plans
• Project management ability

Competencies

• Results oriented
• Winning with integrity focus
• Negotiation skills

Main Activities

• Assist in the implementation of new/revised processes as may be required at dealerships.
• Prepare detailed review reports identifying potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies, training require
• Refer to current Warranty Policies & Procedures as appropriate.
• Prepare specific action plans as directed
• Counsel dealerships on completion of Service Training Standards
• Counsel dealerships on 100% completion of Field Actions prior to vehicle delivery
• Monitor, track and report on required dealer warranty administration activities and conduct claim reviews at assigned dealerships
• Provide Zone team with deep-dive claim review results as requested/needed
• Support, coach and counsel all field team members in the areas of warranty administration
• Facilitate the sharing of best practices
• Travel as necessary, as directed by the GM Manager, including overnights to perform in-dealership claim review activities
• Process debits to the dealers, if appropriate, per defined GM process
• Complete special assignments as required

Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging for all employees. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is proud to be an equal opportunity employer and is committed to providing a workplace that is free of unlawful discrimination.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.