Company Description
Our Client is a Leading Telecommunication Company
Job Description
1] Manage incidents, respond to requests for technical assistance in person, via phone & email
2] Responsible for supporting post-sales customer activity remotely and on-site.
3] Responsible for carrying out detailed Site Survey & maintain proper documentation
4] Perform installation and implementation and network integration at customer’s site
5] Promptly investigate, resolve & report any incidents, errors, events or deviations.
6] Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
7] Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in
accordance to Spectranet approved standard.
8] Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
9] Track and route problems and requests and document resolutions
10] Prepare daily activity reports
11] Inform management of recurring problems
Qualifications
- HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
- Year of Experience 1 - 2 years in a similar profile.
- Proficient in WiFi, WiMAX, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
- Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
Additional Information
Salary -150,000
Top Skills
What We Do
Proten International is an award-winning and leading international Human Resource and Management Consulting firm that provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with its business strategy and vision.
Founded in 2011 in the United Kingdom, we have since expanded across Europe and Africa, serving clients across the public and private sectors and various industries including Banking, Oil and Gas, Insurance, Information Technology, Real Estate, Energy, FMCG, Manufacturing and many more.
In 2015, we launched our Africa office in Lagos, Nigeria and have since provided a range of tailored solutions to various organisations.
Our bespoke and innovative solutions cut across:
Learning and Development
Recruitment and Talent Acquisition
Outsourcing / Managed Staffing
Enterprise Transformation
HR Advisory
HR Technology
Get in touch with us!
People | Process | Technology
