Field Support Associate

The Field Support Associate supports the partnership with current and prospective contractors for the Upstream Labor team at Workrise. This position collaborates with internal Workrise partners to understand all products Workrise offers and pending enhancements. This role will connect Workrise solutions to potential contractors and maintains relationships with current Workrise contractors. This role will be exempt and will report to the Senior Sales Manager. Please note this role is located in North Dakota.
Why Join Us?
This role will immediately impact our field personnel by serving as the local point of contact and providing direct support to our workers in the region. The position involves collaborating closely with the sales team to share valuable field insights and ensure alignment between operational and business goals. By taking ownership of this critical connection, the role strengthens communication and fosters a cohesive support system for our team in the field.
What you'll be doing:

• Relationship Management and Development
  
  • Build and maintain relationships with all Workrise consultants/contractors in the region
  • Performs Rig/Site visits multiple times per week.
  • Liaise with the internal operations department on all issues through completion of onboarding documents, customer compliance, and implementation process
  • Communicate with Workrise Consultants in a full-service capacity from onboarding through end of work with a regular cadence via in-person, voice call, or electronic means
  • Form partnerships with contractors, understanding their operations, challenges, needs and solution around those to bring value additive solutions
• Process Management and Documentation
  
  • Update SalesForce with all communications.
  • Partner with the Account Executive and Account Management team on navigating sales efforts and supplement their efforts and win together.
  • Contributes to the review of documentation and processes to ensure all remain up to date and relevant

Experience and Education Requirements:

• 2+ years experience in a sales, business development, client-facing and/or account manager role in the energy industry
• High-level knowledge of oilfield drilling, completion, and production operations
• Experience in dealing with multiple internal stakeholders to solve problems and introduce positive solutions
• Excellent written and verbal communication skills
• Experience with customer relationship management (CRM) and messaging platforms
• Proficient in Microsoft and Google Suite
• Bachelor's Degree from an accredited university
• Excellent organizational skills

Additional experience preferred, but not required:

• Experience working in a fast-paced environment

Essential Job Functions:

• Regular, on-time attendance
• Ability to travel 30% of the time overnight. Most travel will be done during work hours.
• Ability to communicate effectively
• Ability to use office equipment such as a computer and mobile device.
• Ability to use office computer programs such as e-mail, SalesForce, and Google Suite
• Ability to drive a non-commercial vehicle (must possess a valid driver's license)
• Occasionally work in outdoor weather conditions
• Occasionally traverse uneven surfaces
• Occasionally remain in a stationary position, often standing or sitting for prolonged periods