Field Services Lead (HVAC & Data Center)

POSITION SUMMARY

Reporting to the Global Services Director of LiquidStack, this position will be responsible for leading Field Service Technicians and Service Partners with the delivery of services in the Asia Pacific region. This will include but limited to timely startups, maintenances and repairs of equipment used in mission critical data center environments. The individual will be diagnosing errors or technical problems that arises during customer visits, determining the most effective solutions, conducting tests as well as advising and training customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides on-site service and remote support during field visits and/or dispatches.
• Mentors, leads, and trains Field Service Technicians, and Service Partners.
• Manages all on site startup, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Tracks costs associated with Service interventions for profitability.
• Document processes and provides feedback for improvement.
• Uses field service management systems for service reporting.
• Cooperates and shares information with the technical teams.
• Comprehends customer requirements and makes appropriate recommendations/briefings.
• Builds positive relationships with customers.
• Operates vehicle in a safe manner.
• Acts in a manner consistent with LiquidStack’s core values and according to LiquidStack’s Code of Business Conduct and Ethical Behavior.
• Complies with standards and procedures of LiquidStack’s health and safety manual and Occupational Health and Safety regulations.

SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent.
• Technical school or relevant military training in the field of HVAC/R or similar discipline is a strong asset.
• 5+ years of experience in a field services role.
• 2+ years of experience leading or mentoring a team of field service technicians.
• Refrigerant handling certification such as EPA 608 Universal Certificate.
• Data center and/or mission critical facility experience is preferred.
• Advanced capability to troubleshoot, test, repair, and service technical equipment.
• Attention to detail with the ability to see the bigger picture.
• Must have strong planning, organizational, analytical, and problem-solving skills.
• Able to prioritize competing tasks and keeping to critical deadlines.
• Self-starter that can be hands-on and able to work independently.
• Multicultural approach, comfortable working with diverse cultures and mind-sets.
• Appreciation to work in a global organization with teammates in different time zones/regions.
• Fluent in English and Chinese (Mandarin/Cantonese).
• Strong knowledge in MS Word, Excel, and PowerPoint.

SPECIAL CONDITIONS OF EMPLOYMENT

• Willingness and ability to travel domestically around 50% of the time, with some international travel possible.
• Valid passport & driver’s license with no infractions that would limit ability to travel.
• LiquidStack is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We encourage and are pleased to consider all qualified candidates, without regard to race, color, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.