Role responsibilities
· Provide on-site and remote customer support for routine maintenance of services and future customer requirements.
· Project lead on installation and ongoing maintenance of Sharpsmart’s services.
· Manage service cases through cause, effect, analysis methods.
· On-site logistics scheduling, planning and training
· Implementation training and guidance to clinical teams
· Analyse data and plan and forecast requirements for new and existing business.
· Analyse and complete stock optimisation to improve contract efficiencies.
· Provide customer familiarisation and handover training of contracts.
Skills and Experience
- Skills and Experience
- Minimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sector
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
- Project management and problem-solving ability
- Excellent communication skills (verbal, written, listening)
- Understanding of Microsoft programmes (excel, word, power point)
- Understanding of the Health Care Industry
- Valid Driver's license
What We Do
MAKING HEALTHCARE SAFER
The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world.
Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.
