Field Service Representative - GM Defense

Description
PLEASE NOTE:
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Please Note:
Role subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as a U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization.
Work Arrangement:
Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed. This position requires an employee to be onsite 3 days per week at either the Warren Technical Center or Milford Proving Grounds as dictated by current projects.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM Defense:
GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life-cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities - integrated vehicles, electrification, autonomy, robotics, and security.
The Role:
The Suburban Shield Field Service Representative (FSR) is the "voice of the customer" assuring segment leading Warranty and customer satisfaction. You will directly interface the Vehicle Chief Engineer and Program Team members, all of the Engineering teams, and the related Manufacturing Plants. Specifically, you will serve as a liaison between General Motors Defense and the customer to help coordinate, communicate, review, and provide support for the HD SUV and other GMD platforms. You will provide technical and administrative support to resolve problems related to maintenance, training, quality, readiness, and sustainability.
Responsibilities include:

• Perform vehicle disassembly, reassembly, and verification of proper operation
• Determine serviceability of vehicle systems, and the need for repair.
• Use scan tool and multimeter, with schematics to diagnose and repair vehicle subsystems.
• Replace worn or damaged parts with new or reconditioned parts.
• Perform maintenance in accordance with prescribed Technical Manuals.
• Retrofit of vehicle components in accordance with instructions
• Properly document all activities as required by task and for reporting purposes.
• Travel up to 75%.
• Lift 50 pounds
• Support Warranty claims processes
• Perform early issue identification, tracking and resolution
• Develop Operator and Maintainer training
• Perform service procedure validation
• Perform special assignments as requested

Additional Description
Your Skills & Abilities: ( Required Qualifications):

• Bachelor of Science degree or equivalent experience (engineering degree preferred).
• 2 years experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality, Field Service Representative, Field Service Engineering
• Comfortable with ambiguous environments
• High degree of problem solving skills & experience
• High level of oral and written communication & presentation skills
• Ability to work independently and identify issues through data
• High level of interpersonal skills to effectively work with others and in a team environment

What Will Give You a Competitive Edge (Preferred Qualifications)

• Education/certificates in vehicle service repair

Benefits:
GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
Work Arrangement:
Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed. This position requires an employee to be onsite 3 days per week at either the Warren Technical Center or Milford Proving Grounds as dictated by current projects.
PLEASE NOTE:
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Please Note:
Role subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as a U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
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