About You
- You are both analytical and process oriented.
- You enjoy sharing your knowledge, and helping others succeed.
- You are an independent thinker who is not afraid to ask questions, or call out potential gaps in tools or processes.
- You take ownership; You are willing to step outside of your role or comfort zone to ensure the success of the business; No task is too big or too small
- You can juggle multiple priorities and are excited to work in an environment where change is constant.
- You have the ability to think big, creating systems, processes and tools that will help us build for Global Scale.
- You can see the big picture, identify and communicate trends, opportunities and gaps. You can also zoom-in to provide tactical recommendations in-response to your observations.
- You love being part of a team. You are dedicated to the mission, but like to have fun along the way.
What you will do
- Partner with Regional Sales Directors to support and enhance forecasting processes, measure team performance and productivity, and support ad-hoc reporting needs.
- Develop and maintain sales Key Performance Indicators (KPIs) and support the rhythm of the business through weekly, monthly and quarterly reporting.
- Own operational workstream with general direction from sales leadership
- Collaborate cross-functionally and act as the SME for escalations for key issues such as quoting, pricing, process, and deal management
- Help manage pipeline, weekly forecasting, QBRs/business intelligence/analytics, and overall operational projects
- Collect feedback from sales to improve the current Salesforce org for scalability in function, accuracy and reporting needs
- In coordination with sales leadership to drive territory planning, account segmentation, and provide optimal and equitable territories for account executives
- Provide comprehensive sales operational training and support, including but not limited to Salesforce best practices, Quoting (CPQ), Prospecting (ZoomInfo; Sales Navigator), and Sales Engagement (Outreach.io)
- Maintain a high level of sales data integrity and upkeep, managing Salesforce records with multiple data sources. Ensure account and opportunity ownership/alignment, accuracy and coverage.
- Own Sales Support channels responding to adhoc support requests revolving around data hygiene, quoting, sales process, and tools
- Champion our Sales Team and work closely with cross-functional teams, including but not limited to Marketing, Sales Operations, and IT, in driving scalability and efficiency into our sales processes.
Must Haves
- Minimum of 5-8+ years of experience in a Sales Operations, Sales Support, or Analyst role preferably in SaaS or Cybersecurity.
- Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows
- The ability to own and manage projects in alignment with business needs.
- Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.)
- Background with Sales Systems, specifically Salesforce.com, but also Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator, People.ai.
- Strength in researching, understanding, distilling and communicating complex business issues, ideas and analyzing business impact
- Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
- Enjoys working with numbers, and taking an analytical approach to solving problems
#LI-LM1
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Base salary range:
$139,400—$164,000 USD
Top Skills
What We Do
The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.
Abnormal Security was founded in 2018 by CEO Evan Reiser, CTO Sanjay Jeyakumar, Head of Machine Learning Jeshua Bratman, and Founding Engineers Abhijit Bagri and Dmitry Chechik. The team previously built behavioral profiling and machine learning technologies at Twitter, Google and Pinterest that are being applied to solve a problem that costs organizations $1 billion per year, according to the FBI. The Abnormal Security platform stops targeted phishing, business email compromise and account takeover attacks that have never been seen before.
