Field Implementation Specialist - TEG (Hartford, CT; Boston, MA; Pittsburgh, PA)

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Job Details

Position Summary:

Plans, schedules and execute all aspects of Haemonetics TEG® system implementations according to strict deadlines and within budget. This includes engaging and managing customer Laboratory, IT and clinical resources and ensuring quality control throughout projects. Responsible for on- site device setup, configuration, operator training and validation of analyzer.

What is the Device:

The TEG® system delivers a comprehensive assessment of a patient’s hemostasis quickly, giving clinicians the invaluable insight needed to deliver more targeted treatment. It delivers high quality test results with an easy-to-operate analyzer requiring minimal training.

The automated cartridge-based system runs up to four assays simultaneously without any manual reagent mixing. The TEG 6s analyzer is the smallest cartridge-based viscoelastic analyzer available and can be confidently placed in a variety of settings.

Key Accountabilities:

• Provides services such as on-site installation, software and hardware configuration, product support, trouble shooting of Haemonetics equipment.

• Works extensively with customer to validate analyzers.

• Provides operator training for Haemonetics software and devices.

• Supports analyzer testing and evaluating calibration reagents and QC controls.

• Conducts tests using calibrated pipettes in a clinical, laboratory or research setting

• Blood sample handling as it relates to hemostasis and coagulation testing

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time.

• Communicates progress and outcomes against tasks to internal and external stakeholders

• Leads regular status meetings with project team.

• Demonstrates effective communication and engagement with customer.

• Ensures complete project closure including customer acknowledgement, equipment and materials reconciliation, and transition to Customer Support.

• Utilizes time, project-and support-tracking tools.

• Resolves and/or escalates issues in a timely manner.

• Adheres to and follows Haemonetics policies and procedures.

Requirements:

• Experience implementing and supporting laboratory, medical technology or clinical solutions in healthcare desired

• IT and/or software implementation experience desired

• Strong written and verbal communication skills required

• Ability to travel up to 65%. Extensive overnight travel as required.

• East coast customer coverage-Candidates must be located near a major airport.

• Open to New England remote with strong preference for Hartford, CT; Boston, MA and Pittsburgh, PA based candidates).

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