Field Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers
Job Description

Note: This is a remote position with travel (75%+) to support projects within the territory (OH, WI, MI, MN, SD, ND). The candidates must reside in or be open to relocation to OH.

Overview:

The Field Engineer is responsible for the Implementation of complex communication system infrastructure and technical support of specialized sub-systems and product applications, This includes troubleshooting software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture including, legacy analog, advanced digital P25, and data infrastructure devices and systems. 

Responsibilities include:

• Team with Systems Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations

• Provide weekly reports of activities and accomplishments.

• Utilizes system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment. Provides as-built information for the final system documentation package. 

• Utilizes network design tools, formalized process documents, and customer input to perform onsite and remote configuration of network, server, RF, and databases. Provides as-configured documentation and baseline reports.

• Utilizes system logs and tools to perform onsite and remote troubleshooting of networks, servers, databases, and RF infrastructure. Verifies system logs and event monitoring applications are clear of any faults. 

• Utilizes product and system test plans to perform acceptance testing. Corrects any deficiencies found during testing. Provides accepted test results for the final system documentation package. 

• Utilizes product specifications, FCC license data, and design parameters to perform performance verification/optimization of advanced digital and legacy analog RF infrastructure. Provides baseline measurement data and accepted test results for the final system documentation package. 

• Utilizes project design drawings and customer current system information to design/develop solutions to difficult technical issues encountered as part of system implementation, upgrades, or support issues.

• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results

Specific Knowledge/Skills:

• Unique combinations of multi-site RF communications systems and computer/networking skills are required. 

• Strong knowledge of LAN/WAN IP networks, and must be proficient in computer network installation, configuration, and maintenance of systems including cabling, routers, switches, and firewalls.

​Experience with installation, administration, and troubleshooting of: 

• Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+

• Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019

• Workstation Operating Systems, specifically Windows 7 & 10

• Switches, routers, firewalls, specifically HP and Juniper

• Knowledge of secure products/protocols (KMF, KVL, AES)

• Knowledge of RF systems, such as transmitters, receivers, filters, and antenna networks

• Demonstrate systems experience and have related experience with the relevant equipment

• Knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques

• Experience with logging recording systems

• Skilled in the use of various communications test equipment including:

  • Communication system analyzers (S412E LMR Master, Viavi 3920B)

  • RF Power Sensor

  • Ethernet test sets (Anritsu 9090A, VeeX MTX150, T-BERD 5800

  • T1 test sets

  • TIMS (Transmission Impairment Measurement Set)​​

• Highly computer literate with proficiency in MS Word, Excel, PowerPoint, Access, and Google G-Suite applications

• Strong self-management skills and "people" skills to work closely with customers and partner community, as well as Sales, Systems Engineering, Project Management, and Customer Service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Able to operate under stressful situations to resolve customer problems quickly

Note: This is a remote position with travel (75%+) to support projects within the territory (OH, WI, MI, MN, SD, ND). The candidates must reside in or be open to relocation to OH.

#LI-AB1

#LI-REMOTE

Basic Requirements

• Associate's Degree in a technical or engineering discipline and 4+ years of technical or engineering experience

• OR 6+ years technical or engineering experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].