Field Engineer (US REMOTE)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

This position is a remote position and candidates can be located anywhere in the US. There will be an excess of 25%-50% travel.

Overview:

The Field Engineer is responsible for the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. The group deploys hardware and equipment associated with on-premises deployments in the public safety market for government and municipal projects. The team follows Standard Operating Procedures to continually strive for standardization and reuse. The candidate must have a background in information technology including IP Networking, VMWare, High Availability Systems, Microsoft Windows Server, Microsoft SQL, and configuration of at least one family of firewalls. Qualified candidates must be able to troubleshoot difficult technical issues and provide technical leadership and guidance team members. Ideal candidates will have a philosophy of lifelong learning.Travel is required.

Responsibilities:

● Coordinates and implements customer installation activities in a time-sensitive manner

● Ensures customer delivered systems are fully functional and available for software deployment

● Owns Disaster Recovery (Hot/Standby) fully redundant system performance and switchover.

● Performs software updates, system upgrades, data backup/restoration, and troubleshooting

● Troubleshoots system issues, network issues, and infrastructure problems

● Experience as a System Administrator and working knowledge of the following:

● Knowledge of Microsoft Server 2016 and later

● Knowledge of Microsoft SQL Server 2017 and later

● Knowledge of VMware, VMware ESXi hypervisor, managing Virtual Machines

● Knowledge of SCOM Operations Manager

● Networking Expertise: Uses tools, packet capture, traffic analysis, etc.

● Knowledge or use of scrum methodology and available tools to manage project tasks (eg. Scrum, Kanban Board, LeanKit)

● Understands Public Safety customer environments for product security and reliability

● Delivers solutions within the context of a defined product, standard interfaces, and limited flexibility

● General software and IP networking skills are critical. Must be a Problem solver.

● Writes Standard Operating Procedures when required.

● Identifies product defects and monitors resolution from engineering to customer acceptance.

● Complies with corporate requirements and training.

● Tracks billable hours for project work completed.

Qualifications:

● Bachelor’s degree preferred

● 4+ years of experience in Enterprise, Public Safety or government Systems Deployment

● Experience in at least one of the following is required:

● System Integration

● System Test

● System Support

● Information Technology.

● Public Safety experience preferred

● Proficiency in the following areas:

● Windows Server 2016 and newer

● SQL Server 2017 and newer

● Must be a self motivated team player

● Must have excellent communication skills

● Should have general networking knowledge and ability to debug TCP, UDP connections

● Knowledge of packet capture tools

● Physical ability to lift up to 50lbs. when required

● Willingness to travel 50% to 75% when required

Target Base Salary Range: $59,300.00- $98,000.00 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

We will be accepting applications between 1/17/2025 and 4/17/2025.

#LI-AB1 #LI-REMOTE

Basic Requirements

• High School diploma is required.
• 4+ years of professional experience including product deployment and integration, product testing, and/or product development or similar technical experience
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.​

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].