Full Job Description
TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors.
TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers.
Responsibilities:
- Welcoming guests in a polite and friendly manner.
- Informing guests about departure times, location of stops, and other needed information.
- Checking and scanning guests' tickets and directing guests to the bus/boat.
- Collect guest information to assist in resolving customer service-related issues and concerns
- Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations
- Be responsible for company equipment.
- Promote a culture of positivity
- Monitor the safety of employees and guests.
- Conduct and submit various reports as assigned
Requirements:
- The ability to provide excellent customer service
- Outstanding interpersonal and communication skills
- Organized and attentive to detail
- The ability to manage crowds and remain calm in stressful situations
- The ability to stand for long periods.
- Willingness to work on weekends and holidays
- The ability to work with google office applications, e.g., docs, sheets, email, chat
- The ability to work outdoor year-round.
- Knowledge of Manhattan and the New York Metropolitan area is a big plus.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid Training
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location: On the road
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Ability to Relocate:
- New York, NY: Relocate before starting work (Required)
- Work Location: On the road
What We Do
Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, Attraction Pass, and software products.
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