Field Applications Specialist II

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health. 
 
At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors: 

• Keep customers front and center in all of our work 

• Be accountable and deliver on commitments 

• Drive continuous improvement  

• Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment 

As a Field Applications Scientist you will support customers and distributors within the designated region. You will provide remote and on-site customer training and applications support, facilitate instrument sales by conducting technical seminars and product demonstrations, and manage customer sites with the goal of maximizing use of the Standard BioTools’ microfluidic genomics platforms in the field.  If you enjoy bringing new technologies to market, embrace challenge, and work well in a flexible and multidisciplinary environment, then this position may be for you. 

The primary responsibilities will be within the assigned region covering, the DACH Region, and Italy. This position will also be expected to support within Eastern Europe, and the Middle East.  

This role will report directly to the Senior Field Applications Scientist, Team Leader, EMEA.  

ESSENTIAL DUTIES: 

• Conduct on-site customer training courses. 

• Provide phone, email, and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis. 

• Assist in the creation and review of technical materials (manuals, application notes, presentations). 

• Provide technical sales support by conducting applications-based seminars and product demonstrations. 

• Manage proof-of-principle experiments for potential customers evaluating or writing grant applications for purchase of Standard BioTools’ instruments.

• Conduct new product evaluation/testing with R&D and beta test sites. 

• Provide constructive personal and customer feedback to R&D team. 

• Create and maintain support information in the company enterprise database. 

• Communicate project status, issues to management, users and staff. 

 EDUCATION AND EXPERIENCE: 

• 5+ years of applications and lab experience in Life Sciences required, and previous experience in field applications support is essential

• Masters or Ph.D. in Biochemistry or Molecular Biology or related discipline. 

• Skilled in troubleshooting software, instrumentation, applications, and analysis of qPCR, SNP Genotyping and NGS applications required. 

• High level bioinformatics skills are highly desirable. 

• Fluent in oral and written English and German as essential; other language proficiency as an advantage. 

• Proficient in Word, Excel, Powerpoint. 

• Able to travel at least 60% of the time. 

• Excellent organizational skills and technical writing ability. 

• Strong communication skills and experience delivering scientific presentations. 

• Commitment to customer service. 

• Independent thinker with excellent problem solving and interpersonal skills. 

• Collaborative attitude within and outside own discipline.  

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume! 

Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.