Field Application and Product Support Specialist

Posted 23 Days Ago
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Hiring Remotely in HRV
Remote
3-5 Years Experience
Healthtech • Other • Software • Biotech
The Role
The Field Application and Product Support Specialist at Beckman Coulter Diagnostics is responsible for collaborating in automation projects, commissioning technology, providing customer training, testing, maintenance, and troubleshooting laboratory automation products. This fully remote role in Croatia involves supporting the sales and application team in managing opportunities, projects, and product installations.
Summary Generated by Built In

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Field Application and Product Support Specialist for Beckman Coulter Diagnostics collaborates in the preparation of automation projects, is responsible for commissioning of technology and introduction into routine practice (setup, application, customer training, testing, maintenance, troubleshooting) after installation of laboratory automation products including analyzers at customer site, in accordance with customer contracts.

This position and will be fully remote with scope for entire territory of Croatia.

We are looking for a reliable and accurate team player, who will take the responsibility for delegated tasks. A self-motivated and flexible person who is willing to travel At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Sales and Application Team and report to the Area Sales, responsible for managing opportunities, projects, installation and maintenance of Beckman Coulter products in Croatia. If you thrive in a fast-paced role and want to work to build a world-class organization—read on.

In this role, you will have the opportunity to:

  • Provide on-site and on-line product and application support to the customer at the product expert level.
  • Provide product and application support to the customer at the level of laboratory operations expert consultation.
  • Provide support to the customer in the implementation of automated operations.
  • Design/implement appropriate workflow solutions for laboratory operations.
  • Provide On-site support for the necessary time during the transition to a new, automated, solution.
  • Monitor low supply, instrument orders and other indicators to ensure customer satisfaction.

It would be a plus if you also possess:

  • Master’s degree in clinical chemistry, Biomedicine, Clinical Laboratory Sciences or Medical Technology
  • 3+ years of experience in a clinical laboratory, experience with laboratory automation is an advantage
  • A self-motivated individual who has an enthusiastic approach to customer service and has excellent communication and interpersonal skills
  • Strong analytical and troubleshooting skills also ability to travel for 85% of time is required, infrequent international travel is possible
  • Very good command of spoken and written English and Croatian

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The Company
HQ: Brea, CA
10,526 Employees
On-site Workplace
Year Founded: 1935

What We Do

Beckman Coulter is committed to advancing healthcare for every person by applying the power of science, technology, and the passion and creativity of our teams to enhance the diagnostic laboratory’s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe. Beckman Coulter offers a unique combination of people, processes and solutions designed to elevate the performance of clinical laboratories and healthcare networks. We do this by accelerating care with a menu that matters, bringing the benefit of automation to all, delivering greater insights through clinical informatics and unlocking hidden value through performance partnership. An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, Calif., and has more than 11,000 global associates working diligently to make the world a healthier place.

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