Reports To
FFL Processing Supervisor, FFL Processing Manager
Job Overview
The FFL Processor is responsible for performing administrative-related duties on a professional level and works closely with the FFL Processing Supervisor / FFL Processing Manager. This positions predominantly carries out responsibilities in the following functional areas: processing FFL orders, communicates with customers, FFL holders and internal company departments.
This is a full-time position with daytime hours. Some non-standard work shifts may be required.
Our customer service is second to none in our industry. To ensure that level of customer service continues to grow, this role is particularly customer-centric.
Responsibilities and Duties
This person will communicate with customers to perform the following:
• Process FFL orders efficiently and without error(s)
• Communicate and coordinate with customers and Federal Firearms License holders via phone and email
• Monitors communications with Customer Service and FFL Operations
• Ensure orders are compliant with federal firearm laws and state regulations
• Prepares orders for order fulfillment
• Provide Support to FFL Operations
• Takes direction from FFL Processing Supervisor/ FFL Processing Manager
• Perform other related duties, as needed, within the Primary Arms team
Skills and Qualifications
The incumbent must demonstrate proficiency in the following areas:
• Customer focus
• Professional & pleasant demeanor
• Ability to handle pressure
• Ability to work as an integral part of a team
• Adaptability/flexible
• Analytical and problem-solving skills
• Effective decision-making ability
• Advanced PC skills
• Phone and Email etiquette
• Dependability
• High degree of productivity
• Ability to maintain a high level of accuracy
• Excellent attention to detail, well organized and able to adhere to deadlines
• Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments
• 1+ years of Firearms knowledge/experience is a plus
• Aptitude to learn our business
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