FCOI Operations Division Leader

Job Description
Join the Fraud Compliance Operations Investigation team that is assisting customers find solutions in one of the world's most innovative banks.
As a Division Leader in Fraud Compliance Operations Investigations, you will manage of a team of investigators responsible for the review and investigation of potentially suspicious activity from various lines of businesses (LOB) supported by Consumer & Community Banking (CCB) Fraud, Compliance Operations & Investigations. You will oversee the team responsible for the investigation of referrals, documenting and researching in the Bank's case management and other proprietary and confidential systems, making reporting decisions in accordance to established bank policy and regulatory requirements and filing Suspicious Activity Reports (SAR) as needed.
Job Responsibilities:

• Ensure complete understanding of fraud issues in their areas of responsibility to ensure high quality work product and adapts to the changing fraud and control environment.
• Recognizes opportunities for addressing fraud issues, risks and exposures and influences line of business senior leadership to engender action and take responsibility for implementing controls to mitigate risk.
• Advises business partners on issues of suspected fraud and provides counsel on business issues that have fraud and risk implications.
• Will come in contact with highly sensitive and confidential information.
• Interfaces with various LOB referring units as well as interacts with other Investigative teams to include the Anti-Money Laundering and Internal Investigations teams.
• Possess advanced understanding and knowledge of the regulatory guidance and requirements for investigations and SAR completion.
• Participate in departmental projects as assigned.

Required qualifications, capabilities, and skills:

• 5+ years investigations experience or role that requires research and investigative skills
• 3+ years of management or supervisory experience
• Strong investigative skills, proven judgment and problem-resolution skills
• Excellent written and verbal communication skills

Preferred qualifications, capabilities, and skills:

• Bachelor's degree
• Experience in filing Suspicious Activity Reports
• Previous experience with internal applications such as Customer Assist or EIV (Enterprise Image Viewer)

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.