Experience Partner

Location: 

Hybrid roles require role responsibilities to be performed in the office for a portion of the week, with an option to work remotely. You must be based within a 50-mile commuting distance of the specified office location: Phoenix, Arizona. Check out our office locations here.

What You’ll Need 

• ​​You have at least 3 years of experience in phone-based sales. 
• Proven track record of success in meeting and exceeding sales goals.
• Ability to work in a fast-paced, entrepreneurial, and team environment.
• General technical proficiency with sales tracking software.
• This is designated as a hybrid role that currently works from our Phoenix Area office Tuesdays, Wednesdays, and Thursdays (subject to change) - with the other days of the week being “work from anywhere” days.
  • When you are not working from the office, we expect that you have a good internet connection and access to a quiet work environment that is free of distractions.
• This is a team that currently works 7 days a week from 6am - 6pm AZ time. You will be scheduled for a 5 day (8 hours / day) or 4 day (10 hours / day) work week and your shift is likely to include weekend days. 
  • We will do our best to accommodate scheduling preferences, but cannot guarantee that we will be able to every time. Shifts change on a regular basis, but with a 30 day notice.
• Results oriented and competitive: You are disciplined and looking to convert customers to any number of Opendoor products through strong follow-up, sales, and conversational skills. You are motivated by being a top performer and measuring well against our success metrics. You are driven by picking up the phone and enjoy the challenge of explaining and simplifying a complex concept multiple times a day. 
• Skilled communicators: You love talking to customers on the phone. You are curious and empathetic. You want to understand your customers and what brought them to Opendoor. You have a high level of EQ to adapt your communication to the customer in front of you, to quickly understand their fears and hopes, and match those with the best option for them. 
• Highly Organized: You can handle multiple inbound tasks across various platforms simultaneously, while never dropping the ball. With exceptional organizational skills and expert project management abilities, you maintain precision in every aspect of your role. You are a critical thinker who works to solve problems for themselves and others.
• Coachable and adaptive: You crave feedback and receive it with enthusiasm seeking out opportunities to become a better operator. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools.
• All about the team: You thrive on empowering others and taking the time to nurture growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. You take pride and ownership over being able to consistently provide for both your teammates and your customers. 

About the Role 

The Acquisition Experience Partner role is a unique opportunity that combines the elements of consultative sales, customer service, and operations. Based out of our Phoenix area office, you will serve as the main point of contact for homeowners across the country who are looking to sell their home and move onto the next phase of their lives. These transactions can be emotionally and operationally stressful for people as they might be selling the house they raised their family in or trying to buy their dream home in a short timeframe. Experience Partners guide them through their journeys. 
If you get your energy from solving hard problems, taking ownership of your busy pipeline, and turning any situation into an incredible experience… this role is for you.

What You’ll Do 

• Guide customers through the Opendoor home selling process, as their main point of contact, by explaining product options, overcoming objections, and demonstrating a keen understanding of their needs. 
• ​​Connect with your customers in a personal way via phone calls, video calls, emails and text messages. 
•  Proactively manage customer needs and protect the timelines for their transactions in an organized, professional, and friendly manner.
• Be there to support your customers. Experience Partners work across multiple shifts, including evenings and weekends, to ensure our customers are taken care of.
• ​​Have the ability to work in an ever-changing environment and work closely with world-class teams to rapidly build better experiences via processes, tools, and products .
• Manage a pipeline of customers and drive towards conversion to multiple Opendoor products, proactively reaching out and following up with them throughout the life of their Opendoor offer.

Compensation: 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $27.31 - $34.13 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. The maximum starting rate offered for this position in Phoenix, Arizona is $31.44/hr. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

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