Experience Design Vice President

Job Description
Join us for a rewarding opportunity to elevate user experience design in a dynamic and inclusive environment.
As an Experience Design Vice President within the CoBrand Card team, you will play a pivotal role in shaping the user experience across our products and services. You will leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.
Job Responsibilities

• Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touch points.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers.
• Collaborate with cross-functional teams to integrate user experience design into product development processes.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in user experience design or similar roles.
• Ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Experience in inclusive design and accessibility guidelines.
• Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies.
• Advanced technical literacy, including understanding of client-side technologies, APIs, and Microservices.

Preferred Qualifications, Capabilities, and Skills

• Experience designing and maintaining complex enterprise tools.
• Interest in configuration and workflow management tools, as well as API management tools.
• Experience navigating large, matrixed organizations and Interest in brand strategy.
• Experience or interest in visual, experience, or service design for retail, travel, dining, or entertainment.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.