Expansion Account Manager

About Prefect:

Prefect is the open-source data workflow automation platform that empowers teams to build resilient, failure-tolerant workflows with the flexibility to adapt to any data challenge, ensuring reliable, on-time results even in the face of unexpected issues. Our remote first company is singularly focused on this vision, and every team member directly contributes to its advancement. Every role solves a problem, and everyone can see exactly how their work helps achieve our mission.

To that end, we've carefully created a supportive, high-performance culture - the operating system of our company - that empowers our team to do the best work of their careers and achieve their personal and professional aspirations.

We are looking for folks who want to join a remote-first team #LI-Remote to build an equally amazing company and product.

Role Summary:

We are seeking a skilled Expansion Account Manager to drive growth within our existing customer base. In this strategic role, you will own revenue growth and retention for our mid-market and enterprise customers, working in close partnership with Account Executives and Sales Engineering. As the commercial point of contact post-initial sale, you'll be in charge of onboarding and identifying and closing upsell and cross-sell opportunities while ensuring high customer satisfaction and retention. The ideal candidate is a "farmer" who excels at building relationships and strategically growing B2B accounts.

You'll report to Prefect's Head of Revenue Strategy & Success, Kelsea.

What You'll Do:

• Own and grow a portfolio of mid-market and enterprise customer accounts, developing deep understanding of their business objectives and use cases
• Lead the onboarding process for new customers, ensuring a smooth transition from sales to success by providing clear guidance, product training, and strategic recommendations to drive early adoption and value realization.
• Drive upsell and cross-sell revenue by identifying, qualifying, and closing expansion opportunities within your accounts
• Manage the renewal process for all contracts in your portfolio, ensuring high retention rates and expanded commitments where possible
• Partner closely with Sales Engineering and Product team members to understand account health, product usage metrics, and customer feedback
• Build and maintain strategic account plans that map customer needs to Prefect solutions
• Meet or exceed quarterly and annual targets for expansion ARR and Net Dollar Retention

Your Qualifications:

• 5+ years of experience in B2B SaaS account management, customer success, or consultative sales, with a focus on expansion and renewals
• 2+ years of experience working in account management at a developer tools/technical B2B SaaS company 
• Proven track record of meeting or exceeding revenue growth targets in an existing customer context
• Experience working with technical products and ability to engage credibly with developer audiences
• Excellence in relationship building and maintaining high customer satisfaction
• Well-developed organizational skills and ability to manage multiple accounts and opportunities simultaneously
• Demonstrated success in cross-functional collaboration

What You'll Get in Return:

We take care of our team- our benefits are top-notch so that employees can work comfortably from wherever in the world they call home. Check out some of our most exciting benefits offered below.

• Remote-first team with flexible-first culture
• Equity Stock Options
• 401(k) with 5% company match (vests immediately!)
• Unlimited PTO
• Medical, Dental and Vision insurance
• Generous Parental Leave
• Life Insurance and Disability benefits
• $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)

And that is just the start, there's more! For more info check out our top-of-the-line benefits and perks on our careers page.

This role will receive a competitive On-Target-Earnings (base salary + sales commission) + benefits + equity. The base salary range for US-based employees will be $110,000-$130,000. The range for On-Target Earnings for US-based employees will be $150,000-$190,00. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Your recruiter can share more about the salary range for your preferred location during the hiring process. Please keep in mind that equity and benefits are not included in the range provided above and will represent a significant part of your total compensation.

Belongingness at Prefect:

Belongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community.

Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form.

Equal Opportunity at Prefect:

Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.

Sarah is a real live person (👋🏻) and is looking forward to learning more about you through your application.