If you are looking to excel and make a difference, take a closer look at us…
The Executive, Remittance Centralized Unit (2-Year Contract) will play a crucial role in facilitating international money transfers for our customers and be responsible for providing excellent customer service, ensuring smooth and efficient transactions while adhering to regulatory compliance. The successful candidate will report to the Head of Centralized Operations.
Key Responsibilities
1. Customer Service
- Provide exceptional customer service by addressing the inquiries and resolving the issues promptly.
- Assist customers in understanding remittance processes, fees, and exchange rates while educating them on available options/channels.
2. Transaction Processing
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Process remittance transactions accurately include verifying customer identification, collecting necessary documentation, monitoring transaction status for customer updates and ensuring its compliance with internal procedures and regulatory requirements .
3. Compliance
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Conduct due diligence checks on customers and transactions as well as reporting suspicious activities through adhering to anti-money laundering (AML) and know-your-customer (KYC) regulations.
4. Data Management
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Prepare the required reports to management and keep in track of customer records and transaction history accurately in accordance with SOPs and regulatory requirements.
Job Requirements
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Malaysian citizen.
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A recognized diploma/degree from any discipline.
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Fresh graduates or candidates with 1 year and above work experience in related fields.
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Working proficiency in English (written & spoken) and Microsoft Office application. Proficiency (written & spoken) in Mandarin language will be an added advantage.
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Strong understanding of remittance processes and money transfer regulations, good sense with high work urgency and attention to details.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
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