Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The incumbent is responsible to manage PAMB Panel hospitals and ensure efficient and effective services are provided to our customers as well as contributing to the overall objectives of supporting Company’s growth.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Build, foster and maintain a close working relationship with the panel of hospitals, i.e. administrative staff & doctors Provide education and awareness to the hospital staff, doctors, agents, leaders on claim abuses, rights of policyholders, medical coverage, claim processes, do’s and don’ts etc. To resolve service gaps through constructive feedback and implement process improvements where appropriate with panel hospitals To resolve complaints by hospitals, agents and policyholders with reference to the Hospital Alliance Services (HAS) services Provide a support on extraction, aggregation, and quality assurance of data from multiple sources in support of performing quantitative analyses and reporting of utilization and health costs. Updating and submission of report as required by management within the agreed service standards Continuously attend / involve with training for personal and career development. Undertake projects / other work and duties allocated by management as and when required
JOB SPECIFICATION:
Qualifications
- Degree in Biomedical Science, Allied Health, Nursing or Biological Sciences and etc.
Experience
- Preferably experience in healthcare, i.e. Hospital environment or other related field for at least 1 Year. Fresh graduate can be considered.
Knowledge
- Medical or hospital background. Possess knowledge on Life Insurance claims processing is an advantage. Computer literate and familiar with MS Excel
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region.
Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets.
We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information
Prudential plc: https://www.prudentialplc.com/
Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
