Executive Client Partner

About us:

Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum efficiency and ease. Accessible directly from applications like Microsoft Office, Google Workspace and Salesforce, Templafy is trusted by more than 800 industry leading enterprises, including KPMG, IKEA, and BDO. Our platform simplifies document workflows and eliminates the complexity and risk associated with the content creation process.

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe that when people feel valued, heard, and empowered, they perform at their best—creating fulfillment for all. Our unique product and dedication to innovation, diversity, and excellence have raised over $200 million in funding from top investors like Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

Who you are: 

The ideal candidate will be an expert in developing established relationships with enterprise customers and coordinating efforts with our Customer Success and Technical Delivery colleagues. Several years of sales and account management experience is required as the role demands the ability to identify, validate, and negotiate commercial agreements around client retention and growth with some of Templafy’s largest and most complex customers.

What you’ll do: 

As part of our Account Management team, you will have full ownership of a significant portfolio of existing enterprise customers. You will be the strategic point of contact for your customers, develop mutual account plans for the deployment and adoption of our solutions, increase penetration across our solutions, expand our senior stakeholder network within the organization, and essentially encourage increased revenue.

Your key KPI is the growth of Templafy’s net retention rate within your customer portfolio.

Your main responsibilities will be:

• Be empowered to make key decisions regarding your customer portfolio.
• Create account plans to ensure customer retention, satisfaction, and growth.
• Coordinate targeted outreach efforts through account development representatives, marketing, as well as focused prospecting.
• Identify and negotiate customer renewals, upsell and cross-sell opportunities to reach our expanding revenue growth plans.
• Coordinate efforts with strategic resources such as Customer Success Managers, Technical Account Managers, and Solution Partners to accomplish customer goals.
• Gather specific knowledge across your customers in terms of use cases, rollouts, messaging and leverage this with marketing.
• Build out your senior stakeholder network within your customer base to ensure revenue retention and growth.

What you’ll need to succeed: 

• 6+ years of B2B Sales or Account Management experience required.
• Established ability to sell to large enterprises (SaaS experience required).
• Deep understanding of different stakeholders in B2B buying process – ability to present to and engage with C-level executives.
• Ability to think long-term and set a growth-focused client strategy.
• Efficient presentation and client engagement skills.
• Experience in setting a sales strategy for a specific client segment and region.
• English language fluency required; other foreign languages would be an asset.

Employee Benefits:

• Employee equity program 
• Comprehensive health insurance 
• Parental leave 
• Employee Assistance Program 
• Calm and Class pass subscription
• Daily lunch and office snacks 
• Flexible work environment 

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.