Executive, Agency Support

Posted 3 Days Ago
Be an Early Applicant
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Junior
Financial Services
The Role
The Executive, Agency Support is responsible for monitoring KPIs, supporting the Agency Growth team with customer service issues, maintaining training facilities, organizing events for agency members, and assisting with data management and reporting.
Summary Generated by Built In

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The incumbent is responsible to closely assist the region Agency Force to achieve the overall productivity, profitability and quality targeted by the Company.

Duties and Responsibilities:

  • Monitoring and tracking - Monthly KPI / weekly targets and submission forecast, progress monitoring by branch, race, agency and by respective work groups, on a weekly basis.
  • Work closely with and support Agency Growth team in identifying root causes/trends of customer service issues.
  • Ensure training rooms, training centers and other training facilities & equipment are well maintained.
  • Assist and support all launches and events organized by AG.
  • Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
  • Assist and support data management and reporting.

Job Specifications:

  • Degree in any discipline.
  • Minimum 2 years of working experience in Distribution Management or Business Development roles.
  • Experience in agency development will be an added advantage
  • Strong drive and influencing skills.
  • Must be self-motivated with the ability to work under minimum supervision.
  • Self-starter with pleasant personality and service-oriented work perspective.     
  • Proficiency in Microsoft Word, Excel and Powerpoint.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

The Company
HQ: Central, Hong Kong
52,292 Employees
On-site Workplace

What We Do

In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region.

Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets.

We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information

Prudential plc: https://www.prudentialplc.com/
Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation

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