Application Support Engineer, US

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients.

The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of Crypto.com, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets.

We are seeking a motivated, creative, self-starting, and dynamic new member of the application support team, safeguarding the operation and administration of the Exchange and Clearing Organization while also looking to innovate and automate processes and procedures. You will be part of a team that helps safeguard the technical operation of the Nadex Platform, Exchange, and Clearing Organization. This is a great role for a talented technical candidate looking to develop their career within a fast-paced Exchange trading environment.

Responsibilities

• Provide expert-level remote management, administration, and support for the Production and Demo trading exchange including:

- System availability.

- Application stability and performance tuning.

- Version upgrades.

- Daily operational processing monitoring and support

- Assistance with problem support and resolution.

- Contract scheduling and settlement of expired contracts 

- Assistance with problem support and resolution

• Participation in the development and ongoing refinement, enhancement, and continuous process improvement of the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
• Willing to assist on a wide variety of issues, both within and outside ofthe job description.

Requirements

• Bachelor's Degree;
• Knowledge or experience of options and futures trading markets;
• A background in financial services, fintech, trading exchange, trading system applications, or regulated environment is preferred;
• 3+ years’ experience managing or supporting mission-critical production software applications;
• 2+ years of database software or IT technical experience;
• Experience working for a financial services or regulated environment;
• Any experience with the following is preferred: databases, Linux server operating systems, scripting and automation – bash scripting, job scheduling software, system monitoring software including Grafana, Zabbix, Logic Monitor, AMQ/Kafka/Tomcat/high availability systems, Networks, FIX protocol, Scila, Splunk, Python, SQL, AWS;
• Excellent technical troubleshooting and problem-solving skills;
• Incident Management experience ;
• Excellent interpersonal, verbal, and written communication skills;
• Attention to detail.

#Li-Hybrid

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.