Exchange Online Ops L2

A Day in Your Life at MKS:

As an Exchange Online Ops L2 expert at Corporate IT, you will partner with the global IT team, as well as global internal customers to operate, maintain and grow the global Exchange Online infrastructure and its connected services, act as level 2 expert for all activities related to it, including Outlook client L2 support for our customers. In this role, you will report to the local team lead.

You Will Make an Impact By:

Include up to a recommended six (6) bullet points that describe the key job responsibilities (some jobs may require more responsibilities and that is okay also but recommended max number is 6):

• Showing excellent skills in Exchange Online, Exchange and Outlook client and mail related services
• Performing L2 operational tasks / activities for the given technologies
  • Triggered by tickets, alerts, continuous maintenance, team improvements
• Being a constructive partner to all peers (L1-L3) to solve end-user or backend issues
• Show efficient and thorough documentation skills in the provided tools
• Communicates highly technical information to both technical and nontechnical personnel
• Drive improvements and operations following ITIL standards including non-routine technical support

Skills You Bring:

Please do NOT modify the education requirements AND the years of experience that are specified in the Job Description. However, feel free to add in additional required experience or technical skills that are specific to this requisition.

• Requires a Bachelor’s degree or equivalent and experience in building system solutions or business applications
• 4+ years experience in working with Exchange Online and Outlook L2 operational tasks

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role