Events Manager

Your Mission:

Your mission is to provide a five-star experience for each tenant when they reserve one of the two, stunning bookable conference rooms on Level 27 (yes, great views!) of the Transamerica Pyramid. You’ll also support the other on-site Lulafit team members with coordinating and executing events of all sizes in the other bookable spaces spanning 3 other floors. You’ll create repeat customers by providing a seamless experience from initial intake to event tear down.

The Legacy You’ll Leave:

As a result of your time in this role, you built a deep and meaningful relationship with each and every person who booked an event at the Pyramid and were an integral part of creating thriving hubs of connection, wellbeing, & productivity. By upholding the highest hospitality standards in every interaction, you supported lulafit and building management (SHVO) and ensured the Pyramid became a lasting fixture in downtown San Francisco’s reimagination.

What You’re Responsible For:

• Masterful Event Execution: Partner with your Tenant Experience Director and Hospitality Liaisons to achieve flawless event set up and execution. Coordinate with the building staff for event break down, assisting when necessary. Provide the highest level of customer service to each event guest to ensure tenants rebook the spaces on a regular basis.
• Team and Operational Support: You will support all of the on-site teams (including SHVO, JLL, building staff and Lulafit team members) with events to increase tenant engagement, such as networking socials in the expansive Redwood Park at the base of the Pyramid. You’ll be known as the person who is "everywhere, all the time," flawlessly juggling competing demands to support your team. You'll use data to inform programming, gather tenant feedback, and organize information to provide reporting and recommendations to the client about how to make everyone happy to be at work!
• Event Bookings Coordination: Own the booking process for all tenant event requests, such as board meetings or company holiday celebrations. Your job is to confirm final dates + times, manage email communications, schedule meetings, confirm vendor insurance, and project manage every detail of the event from inception to completion.
• Tenant Event Intake Meetings: When tenants fill out a booking request, you’ll meet individually with the point(s) of contact to clarify all details such as the event vision and expectations, vendor information, and day-of event logistics. You’ll keep meticulous notes, ensuring every element is perfectly aligned for a seamless and unforgettable event experience.
• Stakeholder and Tenant Relationships: Cultivate meaningful relationships with tenants and stakeholders, providing personalized solutions and white-glove hospitality experiences to earn a satisfaction score of 95% or higher from the tenants you support.
• Support Vendor Management: Support your Tenant Experience Director with maintaining relationships with local vendors, retail tenants, on-site food and beverage operators, and external partners to enhance event offerings and tenant experiences. Actively grow the team’s vendor network within the community.
• Embody Client Brand and Mission: You will embody Shvo’s core values and serve as a brand ambassador of The Transamerica Pyramid. In this role you will represent the Brand in everything you do through your internal interactions with Tenants to your external interactions with Vendor relationships.

Who You Are - Baseline Requirements:

• You have 3-5 years of experience in curating exceptional events for a high-end brand. You may have worked as an Event Coordinator or Manager at a luxury hotel or upscale event venue.
• You are comfortable working on a flexible work schedule, knowing you may need to shift your working hours to evenings and weekends on occasion for events.
• You are technologically savvy and comfortable learning new technologies. Ideally you have experience working with AV/IT systems and building apps in a previous role.
• You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use). Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.
• You are physically able to move equipment and furniture weighing up to 50lbs on a regular basis.

Who You Are - Key Competencies:

• An event execution extraordinaire. You are well known by previous colleagues for your strong operational mindset, exceptional attention to detail and innate ability to anticipate and proactively solve problems during event execution. Your composure never waivers when issues arise and you’ve been able to quickly pivot to ensure no event guests even notice something did not go as planned.
• Obsessively customer-centric. In previous roles, you exceeded what customers expected of you, by demonstrating an innate hospitality mindset and were happiest when serving others.
• A stellar communicator.  You are a people-person known for meeting others where they are and clearly communicating in a way that serves them. Both your written and verbal communication skills have earned you praise from past managers and customers alike.
• A reliable team player. Your past managers would refer to you as dependable and collaborative. You thrive working as part of a small team and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.
• A highly organized and detail-oriented professional. You have consistently proven you stay on top of your tasks and continuously reprioritize your workload to ensure maximum efficiency. Colleagues have recognized you as an exceptional multi-tasker, capable of effortlessly recalling details from memory while managing multiple, competing priorities.
• Flexible, adaptable and professional.  You have been able to work with all levels of staffing, management and clientele (i.e. c-suite executives, office managers, property management, building ownership, janitorial and security). You have a demonstrated ability to thrive in an environment where you are continuously adapting, connecting with different personalities, and partnering with them to overcome challenges.

Our Core Values:

Lulafit’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You:

Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!