EUC SRE 1

Join Pitney Bowes as an End User Computing – Citrix Administrator / Offshore 

Years of experience: 5+ years 

Job Location – Pune 

Impact 

We are looking for an End User Computing – Citrix Administrator  

This role is responsible and accountable for EUC (End-User Computing) VDI Administrator for Pitney Bowes employees and contractors alike, ensuring PB Citrix infrastructure runs optimally, as well as cost effectively. Initial focus is on building and maintaining a resilient multi-cloud deployment providing desktops and applications to end-users. Creating procedures, building knowledge base articles, and reporting will be included in the role. The role also includes responsibility for collaborating with Pitney Bowes IT Teams, vendors as well as HR and Finance to drive continuous improvement of user experience.  

Looking for at least 6-8 years of EUC Citrix/Desktop virtualization (Hardware and Software) experience to be working at India office. 

The Job 

• Forecasting short-term and long-term end-user needs and ability to satisfy demand.  

• Improving new hire VDI provisioning as well as equipment for established employees  

• Overseeing VDI support team during daily operations.  

• Defining/Coordinating application package creation for deployment via PB Software Center  

• Coordinating the EUC support team including training, career development, and customary managerial responsibilities.  

• Collaborating with IT support teams & other Support Functional Teams.  

• Defining performance metrics and targets and implementing performance management processes and SRE mindset to use objective and subjective data to drive continuous improvement.  

• Effectively collaborating with IT, HR, and Pitney Bowes business owner stakeholders to accomplish duties.  

• Assist with preparing Statement of Work documents and seeking vendor input. 

Qualifications & Skills required.  

• Previous admin-level role in desktop virtualization management experience a plus.  

• Collaborative - Builds partnerships and works collaboratively with others to meet shared objectives.  

• Manages ambiguity - Operates effectively, even when things are not certain, or the way forward is not clear, self-starter.  

• Organizational savvy - Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.  

• Big- and small-picture oriented – Easily navigates from strategic to tactical in a world with many moving parts, stakeholders, and activities.  

• Excellent troubleshooting skills – Strong ability to see a problem through to resolution and implementation of best-practice solutions in both Desktop and Server environments.  

Technical Skill Set:   

• Citrix CVAD and Cloud offerings  

• Citrix MCS, WEM, and related technologies  

• Azure / Windows virtual desktops  

• AWS hosting  

• HCI architecture (VXRail and Nutanix)  

• Software Asset Management  

• Software Licensing models  

• Incident, Work Order & Change management (ITSM)  

• Inventory Management and tools (AMDB, CMDB) 

About Pitney Bowes 

Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at https://www.pitneybowes.com/in. 

Only Talent Matters at Pitney Bowes 

Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage ‘Blind Applications’ from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application.  

Watch the video here: https://www.youtube.com/watch?v=dNB-K5KFU78  

Watch the videos below for more information about Life at Pitney Bowes: 

• Who we are 

• Pitney Bowes All Stars 

• Pitney Bowes named a Great Place to Work® 

• Pitney Bowes Gratitude Video 

• Pitney Bowes COVID Care