At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
The role presents an exciting and challenging opportunity to an experienced Business Change Manager who wants to work in a dynamic environment with a real opportunity to positively influence the direction and outcome of strategic projects.
You must be an excellent communicator and team player because you will be working closely with project teams, management and the SMEs within Operations. You must also have an analytical mind to discern the potential impact of changes on the company, mainly from an operations perspective, and the efficiencies a project can create.
The functional responsibilities are to establish and enforce strong relationships with our Customers across all business lines, specifically in Operations, to support business readiness, to ensure all processes are streamlined and teams are aligned to minimize the impact of change.
Other job responsibilities include, but are not limited to:
- Assess impact of project or initiative on Operations
- Develop business readiness plan for projects and/or change initiatives
- Identify risks and develop risk mitigation tactics
- Identify and manage anticipated resistance to change
- Support development of communications and training efforts relevant to change initiatives
- Provide reports and relevant updates to management and project teams
- Build and maintain strong, long-lasting internal customer relationships
Qualifications & Experience:
The requirements listed below are representative of the knowledge, skill and/or ability required.
- Good understanding of change management principles, techniques & tools
- Project management and planning skills
- Analytical mindset and critical thinking
- Ability to work under pressure and prioritize workloads
- Preferably an understanding of the Cards industry with special knowledge of the acquiring arena
- Strong organizational/ facilitation, communication, influencing and problem-solving skills
- Conflict resolution and negotiation skills
- Positive attitude, the ability to work well with others and to meet and overcome challenges
- Ability to handle multiple tasks and be detail oriented
- Ability to develop and maintain professional working relationships with co-workers
- Ability to work independently as well as in a team environment
- Sound reasoning ability together with strong problem solving skills and ability to know when to escalate a problem before it becomes critical
- Strong leadership & influencing skills and ability to manage and meet expectations of senior stakeholders
- The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Top Skills
What We Do
YOUR ELAVON
We pride ourselves on delivering exceptional payment experiences, whether customers tap, insert, or swipe. Pay online, mobile, or in-person. Our fast and secure payment solutions are tailored to meet the needs of any business.
For more than 30 years, Elavon has been a leader in payment processing. Backed by cutting-edge software and technologies, we serve more than 1.5 million customers across 36 countries.
We grow with you — whether your business is large or small, local or international. We help you drive revenue and customer satisfaction with our tailored solutions that are designed to meet the needs of your industry.
Visit elavon.com or call 1-877-754-1095* to learn more about our wide range of innovative solutions and services. Discover how our customer-first approach will help you grow your business, set you apart from competitors and strengthen your brand.
* We accept relay calls
ELAVON BY THE NUMBERS*
• A global leader in payment processing for more than 30 years
• Consistently rated among the top five global payment providers in the world
• Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.
• More than 1.5 million customers in over 36 countries
• Processing more than 6.2B total transactions annually in over 131 currencies
• Partnerships with more than 650 banks worldwide
• Multilingual customer service available 24/7/365
* Nilson Report, 2020/2021
